[Quickbase US Status] Notice: Service Not Available (Unplanned) - Down Time
[Quickbase US Status] Notice: Service Not Available (Unplanned) - Down Time
04/03/2023, 08:38am EDT
04/03/2023, 08:38am EDT
As of 8:38 AM Eastern US Time, the Quickbase US platform is unavailable. We are actively investigating and will provide an update within 30 minutes.
04/03/2023, 09:00am EDT
04/03/2023, 09:00am EDT
As of 9:00 AM Eastern US Time, the Quickbase US platform is recovering. We will post an update within 30 minutes.
04/03/2023, 09:04am EDT
04/03/2023, 09:04am EDT
As of 9:04 AM Eastern US Time, request traffic levels to the Quickbase US platform have returned to normal but some requests may still be slow for less than 1% of applications. See this post for more information on the performance issue impacting less than 1% of applications.
This incident is closed.
04/08/2023, 12:00pm EDT
04/08/2023, 12:00pm EDT
Our analysis of the incident revealed that the routing service crashed due to a defect in the software code that evaluates and logs a specific error condition that can occur while the platform is operating. We have not seen this defect in the 20+ year history of the routing service. We made a configuration change to the routing service to prevent this specific issue from reoccurring. Work has been underway for more than a year to replace the legacy routing service with a more resilient service which we expect to deploy later this year.
We realize we are an important part of your business and you expect Quickbase to be available and performing well when you need it. We apologize for the disruption this incident caused our customers.