The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, September 5, 2024, between 5:30 PM and 6:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, September 5, 2024, between 5:00 PM and 5:30 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing planned maintenance to execute a minor upgrade of one of our services.  Some customers may experience minor performance issues with Sandbox, Solution Hub, Solution Versioning and Solution API during this maintenance.  

This maintenance window will be: Wednesday, September 4, 2024, between 8:00 AM and 9:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing planned maintenance to execute a minor upgrade of one of our services.  Some customers may experience minor performance issues with Sandbox, Solution Hub, Solution Versioning and Solution API during this maintenance.  

This maintenance window will be: Wednesday, September 4, 2024, between 7:00 AM and 8:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to update the infrastructure that handles the US Instance of the Quickbase platform.  This maintenance will take place over the course of several days/nights. We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Tuesday, September 3, 2024, 8:00 PM through Thursday, September 5, 2024, 9:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to update the infrastructure that handles the EU Instance of the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Tuesday, September 3, 2024, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

We are seeing performance degradation in Quickbase Webhooks and Pipelines.  Some of your Webhooks and Pipelines may not trigger successfully. Our teams are investigating this issue and will provide an update as soon as we have one.

This incident is closed. 

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Monday, September 2, 2024, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Monday, September 2, 2024, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to update the infrastructure that handles the EU Instance of the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, August 29, 2024, between 3:00 PM and 5:00 PM Eastern US Time.

This incident is closed. 

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, August 29, 2024, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Wednesday, August 28, 2024, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Wednesday, August 28, 2024, between 12:00 PM and 1:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Wednesday, August 28, 2024, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Wednesday, August 28, 2024, between 5:00 AM and 6:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Wednesday, August 28, 2024, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team has restyled the user menu in the new navigation experience as a continuation of our efforts to modernize the platform.  We do not expect any disruption to the Quickbase platform as we make these improvements. 

This maintenance window will be: Wednesday, August 21, 2024, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team has restyled the user menu in the new navigation experience as a continuation of our efforts to modernize the platform.  We do not expect any disruption to the Quickbase platform as we make these improvements. 

This maintenance window will be: Tuesday, August 20, 2024, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, August 20, 2024, between 12:00 PM and 1:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, August 20, 2024, between 11:00 AM and 12:00 PM Eastern US Time.

We have delayed the deployment to EU. The new timeframe is 12:00pm to 1:00pm.

We are still actively investigating performance issues with Pipelines. We are working on a fix as soon as possible.  We will provide another update as soon as we have one.

As of 1:47 PM Eastern US Time, performance has returned to normal. We apologize for any inconvenience this may have caused.

We will provide a root cause once it's available.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, August 20, 2024, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, August 20, 2024, between 10:00 AM and 11:00 AM Eastern US Time.

Starting at 10:15am, we are experiencing performance degradation for a subset of Pipelines.  We are actively investigating this issue and will provide an update as soon as we have one.

As of 12:40 PM Eastern US Time, performance has returned to normal. We apologize for any inconvenience this may have caused.

We will provide a root cause once it's available.

This incident is closed.

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Monday, August 19, 2024 between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Sunday, August 18, 2024 between 9:30 AM and 11:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing emergency maintenance to restart a load balancing service to correct an issue that could cause potential unplanned down time for the EU Instance of the Quickbase platform.

Quickbase EU will be unavailable for up to 15 minutes during this maintenance.

This maintenance window will be: Wednesday, August 14, 8:00 PM to 9:00 PM Eastern US Time

Please note that this maintenance will not impact the US Instance of the Quickbase platform.  Quickbase US and Quickbase EU are completely separate instances of the platform.

This incident is closed.

This incident is closed.

This incident is closed.

Ensuring your data is always available takes planning and action. It’s action time now and the Quickbase team has added a new table to Admin Console Connected (ACC) tables to give you details about all of the connected tables associated with your realm.

This maintenance window will be: Thursday, August 8, 2024, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, August 8, 2024, between 12:00 PM and 1:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, August 8, 2024, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action. It’s action time now and the Quickbase team has added a new table to Admin Console Connected (ACC) tables to give you details about all of the connected tables associated with your realm.

This maintenance window will be: Wednesday, August 7, 2024, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

New-style table reports are experiencing minor performance issues. Users may see the following: 

• The bottom portion of new-style table reports may become inaccessible. This may impact horizontal scrolling and visibility of all relevant records
  
• Navigating to a new-style table report where dynamic filters and/or search strings are active may yield an empty report

Our teams are investigating this issue and will provide an update as soon as we have one.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Wednesday, August 07, 2024, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Wednesday, August 07, 2024, between 10:00 AM and 11:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This incident is closed.

We are seeing performance degradation to the Quickbase Audit Logs. Our teams are investigating this issue and will provide an update as soon as we have one.

We are continuing to investigate this issue. We will provide another update within the next 60 minutes.

We are still investigating this issue.  We will provide another update within the next 60 minutes.

This incident is closed.

Starting around 6:06 PM Eastern US Time, we've seen performance issues with our online training platform, Quickbase University (university.quickbase.com).  Our vendor has acknowledged an issue on their end and are working to resolve as soon as possible.

We will post another update as soon as we have one.

Our hosting provider is still investigating this issue and working on a fix.  We will provide another update as soon as we have one.

We are still experiencing intermittent performance issues with Quickbase University.  Our vendor continues to work on this issue to fix as soon as possible.

We will provide another update as soon as we have one.

As of 9:33 PM Eastern US Time, performance for Quickbase University has returned to normal.

This incident is closed.

The Quickbase team will be performing maintenance to update the infrastructure that handles the EU Instance of the Quickbase platform.

Quickbase EU will be unavailable for up to 30 minutes during this maintenance.

This maintenance window will be: Tuesday, July 30, 6:00 PM to 7:00 PM Eastern US Time

Please note that this maintenance will not impact the US Instance of the Quickbase platform.  Quickbase US and Quickbase EU are completely separate instances of the platform.

This incident is closed.

Starting at 11:52 AM Eastern US Time, some requests to Quickbase Community may have returned HTTP 502 errors, or timed out.  We are actively investigating.

As of 12:30 PM Eastern US Time, Quickbase Community is operating normally.

This incident is closed.

We will publish a root cause once we have it.

The hosting provider on which we run Quickbase Community reported that an increase in traffic  caused the servers supporting Community to become too busy to respond.  This was not a result of malicious traffic but just more traffic than typically comes to the site.  The hosting provider has provisioned more server capacity to handle these higher peaks in traffic in the future.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, July 25, 2024, between 12:00 PM and 1:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, July 25, 2024, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, July 23, 2024, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, July 23, 2024, between 10:00 AM and 11:00 AM Eastern US Time.

This incident is closed.

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Monday, July 22, 2024 between 2:00 PM and 3:00 PM Eastern US Time.

This incident is resolved.

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Sunday, July 21, 2024 between 9:30 AM and 11:30 AM Eastern US Time.

This incident is closed.

As you may know, a security company named CrowdStrike caused outages today for many web sites across the Internet.

Quickbase does not use CrowdStrike and we were not impacted.

None of the subprocessors used as part of the Quickbase platform have reported issues specific to our use of those subprocessors.

Our monitoring of the Quickbase US and Quickbase EU platforms show normal activity and performance.  Other Quickbase properties including Quickbase Community, Quickbase Help, Quickbase Support Portal, and Quickbase University have also been operating normally.

We are providing this update simply to let you know that Quickbase has not been impacted by the CrowdStrike issue because we do not use CrowdStrike but we will continue to monitor for any impact on any of our subprocessors.

There will be no further updates to this post unless new information arises indicating any impact on our subprocessors.

The Quickbase team will be performing maintenance to update the infrastructure that handles the EU Instance of the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, July 18, 2024, between 2:00 PM and 4:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Wednesday, July 17, 2024, between 10:00 AM and 11:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Wednesday, July 17, 2024, between 9:00 AM and 10:00 AM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team fixed an issue (QBE019527) where users were experiencing inconsistent permission errors when accessing data from a cross-application relationship within a form. We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, July 11, 2024, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team fixed an issue (QBE019527) where users were experiencing inconsistent permission errors when accessing data from a cross-application relationship within a form. We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Wednesday, July 10, 2024, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to update the infrastructure that handles the EU Instance of the Quickbase platform.

Quickbase EU may be briefly unavailable during this maintenance.

This maintenance window will be: Wednesday, July 10, 6:00 PM to 7:00 PM Eastern US Time

Please note that this maintenance will not impact the US Instance of the Quickbase platform.  Quickbase US and Quickbase EU are completely separate instances of the platform.

This incident is closed

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, July 9, 2024, between 12:00 PM and 1:00 PM Eastern US Time.

This incident is closed.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, July 9, 2024, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Wednesday, July 3, 2024, between 5:00 AM and 6:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Wednesday, July 3, 2024, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, July 2, 2024, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, July 2, 2024, between 3:00 AM and 4:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing emergency maintenance to switch the active location of Quickbase US from AWS-Oregon to AWS-Ohio.

Quickbase US will be down during this emergency maintenance.

This maintenance window will be:  Monday, July 1, 11:10 PM to Tuesday, July 2, 2:00 AM Eastern US Time

As with all our hosting location switches, there is nothing customers need to do aside from maintaining awareness of the planned down time.

Please read on if you want more information about this maintenance.

Emergency Down Time for Quickbase US

The production US Instance of the Quickbase platform (“Quickbase US”) is currently built on top of two cloud hosting providers: Amazon Web Services (AWS), and Google Cloud Platform (GCP).  All platform functionality except pipelines runs in AWS.  The primary platform services running in AWS are referred to as the “Core Cluster Components” and include the Quickbase Runtime Engine and proprietary in-memory database, as well as Application Data, Application Schema, Realms, Accounts, and Users.  If interested, you can read more about the Core Cluster Components in the Quickbase Platform Evaluation Guide.

To ensure the availability of the Quickbase US platform in AWS, Quickbase uses two geographically diverse locations: US-West-2 ("AWS-Oregon") and US-East-2 ("AWS-Ohio").  Quickbase can run actively in only one location at a time with the other location running in standby mode.  We periodically need to switch between the two AWS locations as part of our normal disaster recovery plan validation process.  Switching between AWS locations allows us to ensure that Quickbase’s disaster recovery plan is tested and working properly should there ever be a real disaster.  Since January 27, 2024, the Core Cluster Components for Quickbase US have been running actively in AWS-Oregon.  

The Quickbase US platform instances in both locations are always identical so there will be no change in Quickbase function or performance.  As with all our hosting location switches, there is nothing customers need to do aside from maintaining awareness of the planned down time.

The reason for this emergency down time is the disk storage supporting the Core Cluster Components does not presently have a redundant copy in AWS-Oregon following a hardware failure earlier today.  Although we have recreated the secondary disk storage and started data replication, it is not estimated to complete for over 60 hours.  To reduce the risk of unplanned down time for Quickbase US, the safest action is to move to AWS-Ohio where the disk storage supporting the Core Cluster Components is already in a fully redundant state.  We are planning to do the switch between Monday, July 1, 11:10 PM to Tuesday, July 2, 2:00 AM Eastern US Time.  Quickbase US will be unavailable during this maintenance period.

Quickbase US was available as of 11:54 PM Eastern US Time.  It is normal for performance to be slower than normal for a few minutes following a location switch.  As of 12:03 AM Eastern US Time, Quickbase US performance returned to normal.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Monday, July 1, 2024, between 12:00 PM and 1:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Monday, July 1, 2024, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, June 27, 2024, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Wednesday, June 26, 2024, between 10:00 AM and 11:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Wednesday, June 26, 2024, between 9:00 AM and 10:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Wednesday, June 26, 2024, between 8:00 AM and 9:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, June 25, 2024, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, June 25, 2024, between 10:00 AM and 11:00 AM Eastern US Time.

This incident is closed.

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Monday, June 24, 2024 between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Sunday, June 23, 2024 between 9:30 AM and 11:30 AM Eastern US Time.

This incident is closed.

Starting around 2:34 PM Eastern US Time, some users interacting with the Quickbase platform may experience performance degradation or timeouts.  We are investigating this issue and will provide another update as soon as we have one.

We're actively engaged with our vendor who has acknowledged an issue on their end.  We are working on a resolution as soon as possible.  

We will provide another update as soon as we have one.

We are continuing to work with our vendor on this issue.  We will provide another update as soon as we have one.

We're seeing improvements in performance in the platform.  Our vendor has indicated a fix will be deployed shortly.

We will provide another update as soon as we have one.

Our vendor has confirmed a fix has been deployed.  We are continuing to monitor the platform.

Performance is back to normal.  We will provide a root cause once we have it.

This incident is closed.

Our DDOS protection provider experienced unexpected congestion in their network backbone.  During mitigation of this incident, a bug in their Distributed Denial-of-Service (DDOS) rule incorrectly routed the traffic causing an infinite loop – prolonging the incident.

Their network team identified the issue and ultimately resolved by disabling the faulty DDOS rule and restarting the faulty services.

Additional monitoring has been implemented as well as design enhancements to prevent this issue from recurring. 

We apologize for the inconvenience this issue caused.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, June 18, 2024, between 5:00 AM and 6:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, June 18, 2024, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to update the infrastructure that handles the EU Instance of the Quickbase platform.  Quickbase EU may be unavailable for a brief period of time during this maintenance.

This maintenance window will be: Monday, June 17, 2024, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Between approximately 11:19 AM and 11:37 AM Eastern US Time, a small subset of end users attempting to access the Quickbase US platform may have received "This site can't be reached", or similar, messages.  This was caused by an issue with one of our Public DNS providers.  The provider quickly identified the issue and implemented a fix.  During the incident, for impacted end users, requests made to the Quickbase US platform would not have been successful.

This incident is resolved.

We are working with the vendor and will post a root cause once we have it.

Our DDOS protection provider incorrectly migrated DNS IP configurations during planned maintenance.  This faulty migration caused queries to IPv4 nameservers to return refused responses.

Their network team identified the issue quickly on their end and the migration was reverted.  The team has increased their monitoring and are working on design enhancements to prevent this issue from recurring.

We apologize for the inconvenience this issue caused.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, June 13, 2024, between 5:00 AM and 6:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, June 13, 2024, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Wednesday, June 12, 2024, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Wednesday, June 12, 2024, between 10:00 AM and 11:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to update the infrastructure that handles the EU Instance of the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Tuesday, June 11, 2024, between 2:00 PM and 4:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, June 11, 2024, between 5:00 AM and 6:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, June 11, 2024, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, June 6, 2024, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service. This update fixes the following:

• fixed an issue with SFTP connected tables where Sync was not recognizing sub-folders on the SFTP server when the CSV file within the folder used an uppercase extension.

Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, June 6, 2024, between 12:00 PM and 1:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service. This update fixes the following:

• fixed an issue with SFTP connected tables where Sync was not recognizing sub-folders on the SFTP server when the CSV file within the folder used an uppercase extension.

Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, June 6, 2024, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, June 6, 2024, between 9:00 AM and 10:00 AM Eastern US Time.

This incident is closed.

Starting around 8:10 AM Eastern US Time, new forms began experiencing minor performance degradation. The team is currently investigating

The team has implemented a fix and are currently monitoring.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, June 6, 2024, between 8:00 AM and 9:00 AM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Wednesday, June 5, 2024, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

Users attempting to log into our online training platform, Quickbase University (university.quickbase.com), may encounter connectivity issues.  We are aware of the issue and working to fix as soon as possible.

There is no impact on use of the Quickbase platform by our customers.

This incident is closed.

Ensuring your data is always available takes planning and action. It’s action time now and the Quickbase team has fixed an issue where %%rid%% was not properly being honored in formula fields on legacy forms.

This maintenance window will be: Thursday, May 30, 2024, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action. It’s action time now and the Quickbase team has fixed an issue where %%rid%% was not properly being honored in formula fields on legacy forms.

This maintenance window will be: Wednesday, May 29, 2024, between 11:00 PM and 12:30 PM Eastern US Time.

This incident is closed.

As of 11:36 AM Eastern US Time, the Quickbase US platform is experiencing performance degradation.  We are actively investigating and will provide an update within 30 minutes.

As of 11:42 AM Eastern US Time, the Quickbase US platform has recovered and performance has returned to normal.  We are investigating the root cause of this incident and will post an update once we have it.

Starting around 12:50 PM Eastern US Time, requests to Platform Analytics is experiencing performance degradation.

This incident is closed. 

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, May 28, 2024, between 8:00 AM and 9:00 AM Eastern US Time.

This incident is closed.