[Quickbase US Status] Notice: Service Functionality Degraded (Unplanned)

Incident
06/20/2024, 04:15pm EDT

[Quickbase US Status] Notice: Service Functionality Degraded (Unplanned)

Status: closed
Start: 06/20/2024, 02:34pm EDT
End: 06/20/2024, 04:15pm EDT
Duration: 1 hour 41 minutes
Affected Components:
Quickbase Service - US Region Quickbase Audit Logs - US Region Quickbase Automations - US Region Quickbase Billing - US Region Quickbase Pipelines - US Region Quickbase Platform Analytics - US Region Quickbase RESTful APIs - US Region Quickbase Sync - US Region Quickbase Webhooks - US Region
Update

06/20/2024, 02:34pm EDT

06/20/2024, 02:34pm EDT

Starting around 2:34 PM Eastern US Time, some users interacting with the Quickbase platform may experience performance degradation or timeouts.  We are investigating this issue and will provide another update as soon as we have one.

Update

06/20/2024, 03:00pm EDT

06/20/2024, 03:00pm EDT

We're actively engaged with our vendor who has acknowledged an issue on their end.  We are working on a resolution as soon as possible.  

We will provide another update as soon as we have one.

Update

06/20/2024, 03:30pm EDT

06/20/2024, 03:30pm EDT

We are continuing to work with our vendor on this issue.  We will provide another update as soon as we have one.

Update

06/20/2024, 04:00pm EDT

06/20/2024, 04:00pm EDT

We're seeing improvements in performance in the platform.  Our vendor has indicated a fix will be deployed shortly.

We will provide another update as soon as we have one.

Update

06/20/2024, 04:06pm EDT

06/20/2024, 04:06pm EDT

Our vendor has confirmed a fix has been deployed.  We are continuing to monitor the platform.

Resolved

06/20/2024, 04:15pm EDT

06/20/2024, 04:15pm EDT

Performance is back to normal.  We will provide a root cause once we have it.

This incident is closed.