09/26/2024, 03:00pm EDT

We are actively investigating an issue where some customers are receiving intermittent errors connecting to the Outlook channel.  After investigation, there are no changes to Pipelines services that correlate to the timing of these events.  Currently, we believe this might be related to a Microsoft service bulletin under ID MO896989.  Quickbase is continuing to investigate and deploying additional monitoring to check for this issue. We will provide an update by Friday, September 27, 2024 at 9:00 AM ET.

09/27/2024, 08:59am EDT

We are continuing to investigate this issue and have not found any issues related to Pipelines. Currently this is impacting ~15% of outbound Outlook channel traffic.

09/27/2024, 01:12pm EDT

Quickbase has deployed additional logging elements to isolate the issue and convey additional information to Microsoft. We will provide an update by Friday, September 27, 2024 at 4:00 PM ET.

09/27/2024, 02:48pm EDT

We have begun receiving reports of similar behavior on other channels where, inconsistently, responses are being received about messaging formatting being in an incorrect type. We are continuing to investigate these issues both as it relates to Microsoft services and our own infrastructure.

09/27/2024, 03:01pm EDT

We are currently rolling out an update to the Pipelines infrastructure to mitigate this issue and will be monitoring for improvements.

09/27/2024, 03:18pm EDT

We are seeing errors subside with our most recent deployment. We will continue to monitor before resolving this issue.