[Quickbase US Status] Notice: Infrastructure Maintenance (Planned) - Down Time

Maintenance

12/08/2024, 06:45am EST

[Quickbase US Status] Notice: Infrastructure Maintenance (Planned) - Down Time

Status: closed

Start: 12/08/2024, 06:10am EST

End: 12/08/2024, 06:45am EST

Duration: 35 minutes

Affected Components:

Quickbase Service - US Region Quickbase Audit Logs - US Region Quickbase Automations - US Region Quickbase Billing - US Region Quickbase Pipelines - US Region Quickbase Platform Analytics - US Region Quickbase RESTful APIs - US Region Quickbase Sync - US Region Quickbase Webhooks - US Region

Update

12/08/2024, 06:10am EST

Note, this maintenance window on Sunday, December 8, 6:10 AM to 8:00 AM Eastern US Time was previously communicated as part of the notice for the corresponding maintenance window on Saturday, December 7. We are publishing this additional notice to ensure that it is clear that the Quickbase US platform will also be unavailable during the designated period on Sunday. See the original notice below.

The Quickbase team will be performing planned maintenance to upgrade the load balancing service supporting the Quickbase US platform.

The Quickbase Load Balancer, or QLB, is responsible for routing all requests made to the platform to the appropriate computers for processing. We have been implementing upgrades to QLB over the past 18 months for the purpose of improving its reliability, performance, and scalability as use of the Quickbase platform continues to grow aggressively. These two upcoming maintenance windows are a continuation of that process. In some cases, the upgrades have been able to occur without any down time but in these upcoming cases we do need to restart the platform as part of the upgrade process and hence there will be down time. We expect to fully complete the upgrades during the first quarter of 2025 and will make announcements of future maintenance windows on our service page as needed.

Quickbase US will be unavailable during these maintenance windows.

The down time windows will be:

Saturday, December 7, 2024, between 12:10 AM and 2:00 AM Eastern US Time

Sunday, December 8, 2024, between 6:10 AM and 8:00 AM Eastern US Time

Resolved

12/08/2024, 06:45am EST

Quickbase US was available as of 6:39 AM Eastern US Time. It is expected that overall performance is slower than normal for a few minutes following a restart of the platform. As of 6:45 AM Eastern US Time, overall Quickbase US performance returned to normal. However, we did observe that e-mail subscriptions and reminders processed slower than normal until 7:18 AM, and connected table refreshes were slower than normal until 7:35 AM. We have follow-up work scheduled to investigate the reasons for these delays and potential solutions.

This incident is closed.