[Quickbase US Status] Notice: Service Performance Degraded (Unplanned)
[Quickbase US Status] Notice: Service Performance Degraded (Unplanned)
12/10/2024, 05:30pm EST
12/10/2024, 05:30pm EST
Starting around 5:15 PM Eastern US Time, we are experiencing slow performance with Quickbase Pipelines. We are actively investigating this issue and will provide another update as soon as we have one.
12/10/2024, 06:25pm EST
12/10/2024, 06:25pm EST
Our vendor has acknowledged an issue on their end. We are actively working with them to fix this issue as soon as possible. We apologize for the inconvenience this issue may have caused.
12/10/2024, 07:14pm EST
12/10/2024, 07:14pm EST
Our vendor is continuing to work to fix this issue as soon as possible. We will provide another update as soon as we have one.
12/10/2024, 08:14pm EST
12/10/2024, 08:14pm EST
We're seeing improvements in performance around 8 PM Eastern US Time. We are still actively monitoring and working with our vendor on this issue. We will provide another update as soon as we have one.
12/10/2024, 08:20pm EST
12/10/2024, 08:20pm EST
Our vendor has confirmed a fix has been deployed on their end. We will provide a root cause analysis once it is available.
This incident is closed.
12/18/2024, 09:42am EST
12/18/2024, 09:42am EST
Our service provider for Quickbase Pipelines deployed a bug in their load balancing software that incorrectly allocated computing resources to a subset of their services. Accordingly, some services were insufficiently provisioned and performance degradation was observed. Their team was alerted of this issue and ultimately rolled back the deployment to fix this issue. Additional monitoring has been implemented as well as deployment enhancements to prevent this issue from recurring.
Our customers using Quickbase Pipelines during this incident may have experienced slower performance with their Pipelines. We apologize for any inconvenience this issue may have caused. All Pipelines were executed through retry logic.
This incident is closed.