[Quickbase Status] Notice: Service Performance Degraded (Unplanned)

Incident
01/17/2025, 08:01am EST

[Quickbase Status] Notice: Service Performance Degraded (Unplanned)

Status: closed
Start: 01/08/2025, 10:25am EST
End: 01/08/2025, 11:48am EST
Duration: 1 hour 23 minutes
Affected Components:
Quickbase Service - US Region Quickbase Service - EU Region Quickbase Pipelines - EU Region Quickbase Pipelines - US Region
Update

01/08/2025, 10:25am EST

01/08/2025, 10:25am EST

Starting around 10:25 AM Eastern US Time, we started seeing performance issues with Pipelines for both US and EU.  Some users may experience an increase in errors and timeout.  We are actively investigating this issue and will provide and update as soon as we have one. 

Update

01/08/2025, 10:56am EST

01/08/2025, 10:56am EST

Our hosting provider has acknowledged an issue on their end.  We are actively working with their team to resolve as soon as possible.

We will provide another update as soon as we have one.

Update

01/08/2025, 11:12am EST

01/08/2025, 11:12am EST

We are seeing performance improvements for Pipelines. We are still actively investigating this issue with our service provider and will provide another update as soon as we have one.

We apologize for the inconvenience this incident has caused.

Resolved

01/08/2025, 11:48am EST

01/08/2025, 11:48am EST

We have confirmed this incident is now resolved.  We will provide a root cause once it's available.  

This incident is closed.

Root Cause

01/17/2025, 08:01am EST

01/17/2025, 08:01am EST

Our service provider for Pipelines deployed a configuration change to their messaging service software that incorrectly restricted access critical to providing a successful delivery.  Accordingly, Pipelines experienced a delay in execution and timeouts may have been observed.  

Our service provider was alerted of this issue and ultimately rolled back the configuration change to fix this issue.  Additional monitoring has been implemented as well as deployment enhancements to prevent this issue from recurring.  


Our customers using Pipelines during this incident may have experienced slower performance with their Pipelines. All Quickbase to Quickbase Pipelines were ultimately executed through retry logic.  Pipelines to third-party channels may have timed out due to this issue. We apologize for any inconvenience this issue may have caused.

 

This incident is closed.