01/30/2025, 07:10pm EST

The Quickbase team will be performing emergency maintenance today, Thursday, January 30, between 7:10 PM and 8:00 PM Eastern US Time to upgrade a component service of the Quickbase load balancer supporting the Quickbase US platform.  This emergency maintenance is related to the planned maintenance activity we conducted this past weekend described on our service page here.

We are continuing our efforts to fix or reduce a problem that has impacted about 1% of requests to the platform whereby customers are either getting slow response times or receiving one or more of the following errors:

• "Your Quickbase app is temporary unavailable" (Error Code 504)
• "Quickbase is temporarily unavailable" (Error Code 500)
• "Your app is loading"
• "A timeout occurred" (Error Code 524) from Cloudflare

During this maintenance window, there will be a 5 minute period where 4 specific actions will either result in an error or the actions will be slower than normal.  We cannot predict the exact point within the maintenance window when the 5 minutes of degraded functionality will occur.  If you encounter issues with any of these 4 actions during the maintenance window, please wait at least 5 minutes and try again.

• Accessing an application, or a table within the application, that is NOT already loaded prior to the 5 minute period.
• Cloning an application.
• Copying a table within an application.
• Importing records into an application that has a relationship with another application.

We apologize for any inconvenience this brief degradation may cause.

01/30/2025, 07:15pm EST

As of 7:15 PM Eastern US Time, the Quickbase US platform is temporarily unavailable.  We are working to resolve the issue and will post an update within 10 minutes.