[Quickbase US Status] Notice: Service Performance Degraded (Unplanned)

Incident
10/07/2025, 12:00pm EDT

[Quickbase US Status] Notice: Service Performance Degraded (Unplanned)

Status: closed
Start: 10/05/2025, 05:56pm EDT
End: 10/05/2025, 06:00pm EDT
Duration: 4 minutes
Affected Components:
Quickbase Service - US Region Quickbase Audit Logs - US Region Quickbase Automations - US Region Quickbase Billing - US Region Quickbase Pipelines - US Region Quickbase Platform Analytics - US Region Quickbase RESTful APIs - US Region Quickbase Sync - US Region Quickbase Webhooks - US Region
Update

10/05/2025, 05:56pm EDT

10/05/2025, 05:56pm EDT

Between 5:56 PM and 6:00 PM Eastern US Time, about 5% of requests to Quickbase US may have timed out or returned errors for a period lasting anywhere between a few seconds and 4 minutes.

Resolved

10/05/2025, 06:00pm EDT

10/05/2025, 06:00pm EDT

As of 6:00 PM Eastern US Time, performance of Quickbase US is normal.

This incident is closed.

Root Cause

10/07/2025, 12:00pm EDT

10/07/2025, 12:00pm EDT

The root cause of this incident was hardware failure of the servers on which the impacted applications were running.  In the case of a hardware failure, the Quickbase platform is designed to automatically move applications to healthy servers and that occurred in this case.