[Quickbase Status] Notice: Service Functionality Degraded (Unplanned) - No Down Time

Incident

05/26/2026, 01:50pm EDT

[Quickbase Status] Notice: Service Functionality Degraded (Unplanned) - No Down Time

Status: closed

Start: 05/13/2026, 11:49pm EDT

End: 05/14/2026, 02:36am EDT

Duration: 2 hours 47 minutes

Affected Components:

Quickbase Service - US Region Quickbase Automations - US Region Quickbase Pipelines - US Region Quickbase Webhooks - US Region

Update

05/13/2026, 11:49pm EDT

Starting around 11:49 PM Eastern US Time, Pipelines are experiencing a state where they are delayed or fail to start.

We are currently investigating the issue.

Resolved

05/14/2026, 02:36am EDT

The issue was identified and it has been resolved. The potentially impacted services were

Pipelines
Quickbase webhooks
Automations
Actions

We are still investigating further and will provide more information in the root cause analysis.

Update

05/15/2026, 01:24pm EDT

Related Quickbase services remain operating normally. An issue introduced during a release interrupted the processing of certain workflow trigger events. As a result, some workflows triggered by changes in Quickbase tables may not have run as expected.

This may have impacted:

Pipelines
Automations
Actions
Quickbase Webhooks

The affected workflows were those triggered by table activity such as record creation, edits, or deletions. No scheduled workflows were impacted by this. Customers may not see errors or other indicators for workflows that did not run. We recommend reviewing critical activity during the impacted window and validating any downstream processes that should have been triggered by record changes. No action is required for workflows triggered outside the impacted timeframe.

We are continuing to finalize impact analysis and will provide additional information to impacted customers as appropriate.

Root Cause

05/26/2026, 01:50pm EDT

An issue introduced during a production release modified a critical configuration setting responsible for sending table-triggered workflow events into Quickbase’s internal queueing system. With that setting absent, the system defaulted to not queueing those events, causing some Pipelines, Webhooks, Automations, and Actions triggered by record changes to not run during the impacted window. Scheduled workflows were not impacted. The issue was resolved by restoring the configuration setting, but some events from the impacted period could not be replayed because they were never successfully queued.