[Quickbase US Status] Notice: Service Functionality Degraded (Unplanned)

Incident

09/30/2026, 06:20pm EDT

[Quickbase US Status] Notice: Service Functionality Degraded (Unplanned)

Status: closed

Start: 09/30/2026, 10:20am EDT

End: 09/30/2026, 05:00pm EDT

Duration: 6 hours 40 minutes

Affected Components:

Quickbase Service - US Region Quickbase Extensions - US Region

Update

09/30/2026, 10:20am EDT

Starting at 10:20 AM Eastern US Time, the Quickbase Exact Forms Plus extension intermittently generated documents for some customers that showed a "Created with a trial version of Syncfusion PDF library" watermark. Some customers also saw an Exact Forms Plus error page with no message. The frequency of this issue peaked between 2:20 PM and 4:50 PM Eastern US Time.

Resolved

09/30/2026, 05:00pm EDT

We deployed a fix to this issue at 4:40 PM Eastern US Time and the last occurrences ended by 5:00 PM Eastern US Time. The Exact Forms Plus extension has been operating normally since that time. No document data was lost or exposed during this incident.

If you have watermarked documents, regenerate them to get clean copies. If you see the watermark on a document generated after September 30, 5:00 PM Eastern US Time, please let us know.

Root Cause

09/30/2026, 06:20pm EDT

The Exact Forms Plus extension uses a third-party document library named Syncfusion that needs a license key to be loaded when the extension starts. Under certain conditions, the Syncfusion license key was intermittently not being loaded properly and document requests being handled by Exact Forms Plus at that moment would produce the "Created with a trial version of Syncfusion PDF library" watermark. Our software fix changed how the Syncfusion license key was being loaded to ensure it will always be available for any Exact Forms Plus document request.