Quickbase uses a partner named Billing Platform to provide some billing related information and functionality for the Quickbase platform.  Billing Platform will be executing planned maintenance to update their platform.  During this maintenance, customers using either the US or EU instance of the Quickbase platform will be unable to use the "Manage Billing" button on the Admin Console page.  This includes the ability to pay an invoice.

This maintenance window will be: Friday, February 13, 2026, between 10:00 PM and 4:00 AM Eastern US Time.

The Quickbase team will be performing maintenance Saturday, January 31, between 8:00 AM and 9:00 AM Eastern US Time to restart a component service of the Quickbase load balancer supporting the Quickbase US platform.

During this one hour maintenance window, there will be a 5 minute period where 4 specific actions will either result in an error or the actions will be slower than normal.  We cannot predict the exact point within the maintenance window when the 5 minutes of degraded functionality will occur.  If you encounter issues with any of these 4 actions during the maintenance window, please wait at least 5 minutes and try again.

• Accessing an application, or a table within the application, that is NOT already loaded prior to the 5 minute period.
• Cloning an application.
• Copying a table within an application.
• Importing records into an application that has a relationship with another application.

The Quickbase team will be performing maintenance Friday, January 30, between 3:00 PM and 4:00 PM Eastern US Time to restart a component service of the Quickbase load balancer supporting the Quickbase EU platform.

During this one hour maintenance window, there will be a 5 minute period where 4 specific actions will either result in an error or the actions will be slower than normal.  We cannot predict the exact point within the maintenance window when the 5 minutes of degraded functionality will occur.  If you encounter issues with any of these 4 actions during the maintenance window, please wait at least 5 minutes and try again.

• Accessing an application, or a table within the application, that is NOT already loaded prior to the 5 minute period.
• Cloning an application.
• Copying a table within an application.
• Importing records into an application that has a relationship with another application.

There were two 5 minute periods of degraded functionality between 3:21 PM and 3:26 PM and 3:27 PM and 3:32 PM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to address an issue in grid reports where the number of records displayed next to group headers was hidden when a search was in effect, as well as to enable column header wrapping functionality.

This maintenance window will be: Thursday, January 29, 2026, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to address an issue in grid reports where the number of records displayed next to group headers was hidden when a search was in effect, as well as to enable column header wrapping functionality.

This maintenance window will be: Wednesday, January 28, 2026, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to update the infrastructure that handles the EU Instance of the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Wednesday, January 28, 2026, between 2:00 PM and 4:00 PM Eastern US Time.

This incident is closed.

As of 3:09 PM Eastern US time, users running pipelines may receive HTTP 409 Conflict errors during pipeline execution. 

These errors are causing certain Pipelines to fail or retry unexpectedly and are impacting successful completion of scheduled and on-demand executions.

Users may notice increased error rates in logs and failed pipeline runs until this issue is resolved.

We are actively investigating the cause. We will continue to monitor this incident and will provide an update as soon as we have one.

Our hosting provider has deployed a fix for this issue.  We are continuing to monitor on our end.

Pipelines are performing normally again.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, January 27, 2026, between 9:00 AM and 10:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, January 27, 2026, between 9:00 AM and 10:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, January 27, 2026, between 5:00 AM and 6:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, January 27, 2026, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance Thursday, January 22, between 3:00 PM and 4:00 PM Eastern US Time to update a component service of the Quickbase load balancer supporting the Quickbase EU platform.

We do not expect any disruption to the Quickbase platform as we make these improvements.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, January 22, 2026, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Starting around 2 PM Eastern US Time, we are seeing an increase in delayed emails sent from the Quickbase platform to any Microsoft Office email provider recipient.  This issue is caused by an incident acknowledged by Microsoft and not an issue with the Quickbase platform.  

Microsoft is working on fixing this issue as soon as possible.

We will continue to monitor this incident and will provide an update as soon as we have one.

As of 10:34 PM Eastern US Time, email delivery from the Quickbase platform to recipients using Microsoft Office has returned to normal. Emails triggered during the incident will continue to be retried and delivered automatically.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Wednesday, January 21, 2026, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

Quickbase uses a partner named Billing Platform to provide some billing related information and functionality for the Quickbase platform.  Billing Platform will be executing planned maintenance to update their platform.  During this maintenance, customers using either the US or EU instance of the Quickbase platform will be unable to use the "Manage Billing" button on the Admin Console page.  This includes the ability to pay an invoice.

This maintenance window will be: Friday, January 16, 2026, between 10:00 PM and 4:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing planned maintenance to upgrade the disk storage for the database server cluster supporting the Quickbase US platform. 

During this maintenance window, there will be short periods where requests will be slower than normal, but we do not expect any disruption to the Quickbase platform.

This maintenance window will be: Friday, January 16, 2026, between 8:10 PM and 12:00 AM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action. It’s action time now and the Quickbase team has fixed an issue where an Admin Console connected table for Groups would fail to refresh if a group description exceeded 255 characters or an ID exceeded 100 characters. 

This maintenance window will be: Thursday, January 15, 2026, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action. It’s action time now and the Quickbase team has fixed an issue where an Admin Console connected table for Groups would fail to refresh if a group description exceeded 255 characters or an ID exceeded 100 characters. 

This maintenance window will be: Wednesday, January 14, 2026, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

Starting around 11:43AM Eastern US Time, we are experiencing an issue with table reports displaying on application dashboards.  When encountering this issue, users are receiving this error:

"Unable to display widget"

App managers can turn off grid reports to fix this issue.

We have identified the issue and working on a fix as soon as possible.

We wil provide another update as soon as we have one.

We are deploying a fix for this issue.  We will provide another update once we are fully deployed and the issue has been resolved. 

Our Engineers continue to work on this issue.

We will provide another update as soon as we have one.

A fix has been deployed.  We will provide a root cause once it's available.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, January 13, 2026, between 5:00 AM and 6:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, January 13, 2026, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

Our journey to improve Quickbase and your product experience continues. The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform. We do not expect any disruption to the Quickbase platform as we make these improvements. For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Monday, January 12, 2026 between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Our journey to improve Quickbase and your product experience continues. The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform. We do not expect any disruption to the Quickbase platform as we make these improvements. For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Sunday, January 11, 2026 between 9:30 AM and 11:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance Saturday, January 10, between 8:00 AM and 9:00 AM Eastern US Time to restart a component service of the Quickbase load balancer supporting the Quickbase US platform.

During this one hour maintenance window, there will be a 5 minute period where 4 specific actions will either result in an error or the actions will be slower than normal.  We cannot predict the exact point within the maintenance window when the 5 minutes of degraded functionality will occur.  If you encounter issues with any of these 4 actions during the maintenance window, please wait at least 5 minutes and try again.

• Accessing an application, or a table within the application, that is NOT already loaded prior to the 5 minute period.
• Cloning an application.
• Copying a table within an application.
• Importing records into an application that has a relationship with another application.

The 5 minute period of degraded functionality was between 8:17 AM and 8:22 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance Friday, January 9, between 3:00 PM and 4:00 PM Eastern US Time to restart a component service of the Quickbase load balancer supporting the Quickbase EU platform.

During this one hour maintenance window, there will be a 5 minute period where 4 specific actions will either result in an error or the actions will be slower than normal.  We cannot predict the exact point within the maintenance window when the 5 minutes of degraded functionality will occur.  If you encounter issues with any of these 4 actions during the maintenance window, please wait at least 5 minutes and try again.

• Accessing an application, or a table within the application, that is NOT already loaded prior to the 5 minute period.
• Cloning an application.
• Copying a table within an application.
• Importing records into an application that has a relationship with another application.

The 5 minute period of degraded functionality was between 3:20 PM and 3:25 PM Eastern US Time.

This incident is closed.

Starting around 2:00 PM Eastern US Time, we are seeing performance issues with Quickbase Pipelines.  We are engaged with our hosting provider to determine what's causing the issue and what needs to be done to fix as soon as possible.

We will provide another update as soon as we have one.

We continue to work with our hosting provider on this issue.  We are hoping to resolve as quickly as possible and we apologize for the inconvenience this is causing.

We will post another update as soon as we have one.

Our hosting provider has confirmed the issue is on their end.  They are working to fix as soon as possible. 

Some Pipelines may experience intermittent delays and timeouts related to this incident.  

We will provide another update as soon as we have one.

Our hosting provider has deployed a fix for this issue.  We are continuing to monitor on our end.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, January 8, 2026, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed. 

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, January 8, 2026, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed. 

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Wednesday, January 7, 2026, between 5:00 AM and 6:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Wednesday, January 7, 2026, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to update the infrastructure that handles the EU Instance of the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Monday, December 29, 2025, between 2:00 PM and 4:00 PM Eastern US Time.

This incident is closed. 

Starting around 9:43 AM Eastern US Time, we are experiencing intermittent issues when making API requests to the Quickbase platform.  This issue is specific to clients using the header named "transfer-encoding: chunked".  The problem is likely isolated to the following situations:

• API requests from a server-side utility (not a browser)
• API requests using the Quickbase XML API (not the JSON RESTful API)
• API requests with large payloads (or those including files)

The  "transfer-encoding: chunked"  header is commonly used in applications with Node.js using the HTTPS library.

We've confirmed that Quickbase has not changed any software or infrastructure that is directly within our control, that may have led to this issue.  We've also confirmed that we received no notice of any related changes from any of our service providers with infrastructure that sits in front of the Quickbase platform.  We are engaged with our service provider to fix this issue as soon as possible.

We will update this post when we have additional information from our service provider.

As of 1:51 PM Eastern US Time, the issue is resolved. Our service provider was able to confirm this issue was related to a change they made at 9:43 AM Eastern Time this morning. We will provide a root cause analysis once it's available. This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team has fixed an issue in Admin Console Connected (ACC) Users tables that was limiting the number of records returned for certain realms.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, December 18, 2025, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, December 18, 2025, between 1:00 PM and 2:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This incident is closed.

Starting around 7:51 AM Eastern US Time, we are experiencing an issue with KPI reports displaying on application dashboards.

This issue appears to be specific to reports returning the value 0.  When encountering this issue, users are receiving this error:
"Unable to display widget"

Our Development team has identified the issue and working on deploying a fix as soon as possible.

A fix has been deployed.   We will provide a root case analysis once it's available.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team has fixed an issue in Admin Console Connected (ACC) Users tables that was limiting the number of records returned for certain realms.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Wednesday, December 17, 2025, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

Starting at 7:25 PM Eastern US Time, we are experiencing issues with the Box Connection for Sync. This is actively being investigated and worked on by Box.com.  We will post another update once performance has returned to normal.

Box has released a fix. We continue to monitor. 

Functionality has returned back to normal.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, December 16, 2025, between 9:00 AM and 10:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, December 16, 2025, between 9:00 AM and 10:00 AM Eastern US Time.

This incident is closed.

Our journey to improve Quickbase and your product experience continues. The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform. We do not expect any disruption to the Quickbase platform as we make these improvements. For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Monday, December 15, 2025 between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Our journey to improve Quickbase and your product experience continues. The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform. We do not expect any disruption to the Quickbase platform as we make these improvements. For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Sunday, December 14, 2025 between 9:30 AM and 11:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing planned maintenance to move the primary node in the database server cluster supporting the Quickbase US platform. 

During this maintenance window, there will be a short period where requests will be slower than normal, but we do not expect any disruption to the Quickbase platform.

This maintenance window will be: Friday, December 12, 2025, between 11:10 PM and 12:10 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, December 9, 2025, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed. 

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, December 9, 2025, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed. 

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, December 9, 2025, between 5:00 AM and 6:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, December 9, 2025, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

Between 3:50 AM and 4:12 AM Eastern US Time, Quickbase Company Website (www.quickbase.com) was unavailable. We are investigating the reason for this.

As of 4:12 AM, Quickbase Company Website is available. Will provide root cause.

Starting on Thursday, December 4, at about 5:00 PM Eastern US Time, Quickbase has received various reports from customers of intermittent issues when making API requests to the Quickbase platform.  We are actively investigating this issue.  This service page posting was created at 4:10 PM Eastern US Time on Friday, December 5.

We will provide an update by 8:00 PM Eastern US Time on Friday, December 5.

We have reproduced the issue and it appears to be related to clients using the header named "transfer-encoding: chunked".  The problem is likely isolated to the following situations:

• API requests from a server-side utility (not a browser)
• API requests using the Quickbase XML API (not the JSON RESTful API)
• API requests with large payloads (or those including files)

The  "transfer-encoding: chunked"  header is commonly used in applications with Node.js using the HTTPS library.

We've confirmed that Quickbase has not changed any software or infrastructure that is directly within our control, that may have led to this issue.  We've also confirmed that we received no notice of any related changes from any of our service providers with infrastructure that sits in front of the Quickbase platform.  We are now contacting those service providers to report our findings and ask them if they've made any undocumented changes that may have altered how the  "transfer-encoding: chunked"  header is being handled.  We will evaluate any responses they provide that may help resolve this issue.

We will update this post when we have additional information from our service providers.

As of 9:21 PM Eastern US Time, the issue is resolved.  One of our service providers made a configuration change on December 4 at 5:52 PM Eastern US Time.  We do not yet know the reason they made that configuration change but they are a major service provider and regularly make changes to their infrastructure that they do not communicate.  That is common practice for every SaaS provider, including Quickbase.  In any event, once we were able to reproduce the issue, and determine what was happening, and rule out all infrastructure and software that Quickbase controls, we were able to give our service providers the necessary technical information for them to research if they had made a change that negatively impacted Quickbase.  One of the providers replied that they suspected one of their changes may have caused the problem for Quickbase, and they reverted that change at 9:20 PM Eastern US Time.  Within one minute, we confirmed, via our logs, that the errors had stopped.

We will provide more information on the root cause of this issue, once our service provider responds with more details.

This incident is closed.

The root cause is that one of our service providers, Cloudflare, deployed a software change on December 4, that changed the structure of specific types of API requests for the Quickbase platform (listed above in this incident).

Once we were able to isolate and reproduce the problem, and reported it to Cloudflare, they rolled back the software change they had made which immediately fixed our problem. 

The Cloudflare deployment was related to a major infrastructure update they are rolling out to their world-wide platform.  The issue that resulted for the Quickbase platform was an unexpected consequence of that Cloudflare deployment.  Cloudflare's engineering team is investigating why their software change negatively impacted Quickbase requests.  They've informed us they will not update our account with the specific software change again until they've identified and corrected the underlying defect that caused the problem.