Quickbase uses a partner named Billing Platform to provide some billing related information and functionality for the Quickbase platform.  Billing Platform will be executing planned maintenance to update their platform.  During this maintenance, customers using either the US or EU instance of the Quickbase platform will be unable to use the "Manage Billing" button on the Admin Console page.  This includes the ability to pay an invoice.

This maintenance window will be: Friday, September 12, 2025, between 10:00 PM and 4:00 AM Eastern US Time.

Ensuring your data is always available takes planning and action. It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform. We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, August 28, 2025, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, August 28, 2025, between 5:00 AM and 6:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, August 28, 2025, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action. It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform. We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Wednesday, August 27, 2025, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to update the infrastructure that handles the EU Instance of the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Wednesday, August 27, 2025, between 2:00 PM and 4:00 PM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action. It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform. These upgrades include infrastructure upgrades, bug fixes, and performance improvements to the user interface. We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Wednesday, August 27, 2025, between 9:00 AM and 11:00 AM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action. It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform. These upgrades include infrastructure upgrades, bug fixes, and performance improvements to the user interface. We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Wednesday, August 27, 2025, between 9:00 AM and 11:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service. Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance. Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, August 26, 2025, between 9:00 AM and 10:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service. Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance. Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, August 26, 2025, between 9:00 AM and 10:00 AM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, August 21, 2025, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, August 21, 2025, between 5:00 AM and 6:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, August 21, 2025, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Wednesday, August 20, 2025, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, August 19, 2025, between 5:00 AM and 6:00 AM Eastern US Time.

We have identified minor issues with some Pipelines. We are actively working on a fix. We will post an update as soon as we have one.

Our team is still actively working on resolving the issue. 

The resolution of the identified issue will take longer than expected so to avoid further disruption of the Pipelines services, we have decided to revert the changes. We will post an update of the actual completion time as soon as possible.

Due to release troubleshooting, the actual end time of this event was 7:00AM Eastern US Time

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, August 19, 2025, between 4:00 AM and 5:00 AM Eastern US Time.

We have identified minor issues with some Pipelines. We are actively working on a fix. We will post an update as soon as we have one.

Our team is still actively working on resolving the issue. 

The resolution of the identified issue will take longer than expected so to avoid further disruption of the Pipelines services, we have decided to revert the changes. We will post an update of the actual completion time as soon as possible.

Due to release troubleshooting, the actual end time of this event was 7:00AM Eastern US Time

Our journey to improve Quickbase and your product experience continues. The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform. We do not expect any disruption to the Quickbase platform as we make these improvements. For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Monday, August 18, 2025 between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Our journey to improve Quickbase and your product experience continues. The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform. We do not expect any disruption to the Quickbase platform as we make these improvements. For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Sunday, August 17, 2025 between 9:30 AM and 11:30 AM Eastern US Time.

This incident is closed.

Quickbase uses a partner named Billing Platform to provide some billing related information and functionality for the Quickbase platform.  Billing Platform will be executing planned maintenance to update their platform.  During this maintenance, customers using either the US or EU instance of the Quickbase platform will be unable to use the "Manage Billing" button on the Admin Console page.  This includes the ability to pay an invoice.

This maintenance window will be: Friday, August 15, 2025, between 10:00 PM and 4:00 AM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It's action time now and the Quickbase team will complete upgrades that include infrastructure upgrades, bug fixes, and the performance improvements mentioned in our August release notes.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Friday,  August 15, 2025, between 9:00 AM and 11:00 AM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It's action time now and the Quickbase team will complete upgrades that include infrastructure upgrades, bug fixes, and the performance improvements mentioned in our August release notes.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, August 14, 2025, between 8:00 PM and 10:00 PM Eastern US Time.

The maintenance was canceled for August 14, 2025, between 8:00 PM and 10:00 PM Eastern US Time.  This incident is closed. 

We are aware that some customers are experiencing rate-limiting errors when using Pipelines with QuickBooks. Our team is actively investigating the issue in collaboration with Intuit. We will share an update as soon as more information becomes available.

While investigating this issue, we have determined that it began at 8:40 AM Eastern US Time on Sunday, August 10.  It has become increasingly more impactful during the course of this week.

Starting at 9:25 AM Eastern US Time, we are seeing a reduction in rate-limiting errors.  We are continuing to monitor the situation but impacted customers should check their QuickBooks pipelines to determine if they are working successfully.

As of 10:00 AM Eastern US Time, QuickBooks pipelines are working properly.

This incident is closed.

We will post a root cause once we have it.

First, we realize we are an important part of your business, and you expect Quickbase to be available and performing well when you need it.  We apologize for the disruption that occurred as a result of this incident.  We have not met the standard you expect of us, or that we expect of ourselves.

We’ve completed our evaluation of this incident and provide the root cause below.

All times noted are Eastern US Time.

Our investigation ultimately determined, via log analysis, that the incident began on Sunday, August 10, at 8:40 AM.  The first reports from customers receiving the “Remote API is rate limited“ error from QuickBooks came on the morning of Monday, August 11.  Our monitoring did not detect this issue so we began to investigate it with the initial tech support cases from customers on Monday, and escalated to our Engineering department on Tuesday, August 12.  We investigated possible technical causes in our own software, and possible issues with Intuit QuickBooks Online, but found no reason why Intuit was blocking the requests.

On Thursday, August 14, we began investigating a possible link to an announcement Intuit communicated to their partners in May/June regarding changes Intuit was making in the treatment of API requests starting on August 1.

Starting on August 1, Intuit required all partners who make Intuit CorePlus API requests to QuickBooks to accept the terms and conditions of Intuit’s new partner program.  If a partner, Quickbase in this case, makes a total number of Intuit CorePlus API requests in excess of Intuit’s free billing plan entitlement for partners, with no overages allowed, the partner needed to sign up for Intuit’s Silver billing plan which includes a larger base entitlement of CorePlus API requests per month and charges the partner incrementally for any overages above the base entitlement of requests.

Quickbase received prior notice from Intuit in May/June announcing these new conditions for partners but we did not think these terms applied to us because we make our API requests to QuickBooks on behalf of our customers who already have their own agreements with Intuit for use of QuickBooks.  In hindsight, we misunderstood Intuit’s terms.  Intuit does not distinguish between API requests done directly by a partner to a QuickBooks account owned by the partner, and API requests done by a partner to QuickBooks accounts owned by specific Intuit customers.

As part of the Intuit partner changes, they provided partners with a dashboard that shows the total number of Intuit CorePlus API requests made each month.  While investigating on Thursday, August 14, we were able to determine that we hit the request limit of Intuit's free billing plan on Sunday, August 10, at 8:40 AM.  We then cross referenced that data with our own logs to confirm the root cause.

At 9:25 AM on August 14, we followed all the prescribed steps from Intuit which included signing up for their Silver billing plan.  Within minutes, we could see that CorePlus API requests were no longer being blocked, and by 10:00 AM, the QuickBooks Pipeline channel was operating normally.

As follow-up to this incident, we are working on improved monitoring that will allow us to more quickly detect when Intuit is rate limiting or blocking Intuit CorePlus API requests.  We’ve also clarified our role as an Intuit partner so we can avoid any future misunderstandings.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, August 7, 2025, between 9:00 AM and 10:00 AM Eastern US Time.

This incident is closed. 

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, August 7, 2025, between 9:00 AM and 10:00 AM Eastern US Time.

This incident is closed. 

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, August 5, 2025, between 5:00 AM and 6:00 AM Eastern US Time.

This incident is closed.

We unintentionally re-enabled the capability for realm admins to receive Pipelines error emails/notifications. The feature was active for less than an hour before being disabled again.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, August 5, 2025, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

We unintentionally re-enabled the capability for realm admins to receive Pipelines error emails/notifications. The feature was active for less than an hour before being disabled again.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, July 31, 2025, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, July 31, 2025, between 5:00 AM and 6:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, July 31, 2025, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

 This maintenance window will be: Wednesday, July 30, 2025, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to update the infrastructure that handles the EU Instance of the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Wednesday, July 30, 2025, between 2:00 PM and 4:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Monday, July 28, 2025, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Monday, July 28, 2025, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance Thursday, July 24, between 8:00 PM and 9:00 PM Eastern US Time to restart a component service of the Quickbase load balancer supporting the Quickbase US platform. 

During this one hour maintenance window, there will be a 5 minute period where 4 specific actions will either result in an error or the actions will be slower than normal.  We cannot predict the exact point within the maintenance window when the 5 minutes of degraded functionality will occur.  If you encounter issues with any of these 4 actions during the maintenance window, please wait at least 5 minutes and try again.

• Accessing an application, or a table within the application, that is NOT already loaded prior to the 5 minute period.
• Cloning an application.
• Copying a table within an application.
• Importing records into an application that has a relationship with another application.

The 5 minute period of degraded functionality was between 8:38:07 PM and 8:43:07 PM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team has fixed an issue where charts were not loading in mobile browsers or the Quickbase mobile app on legacy App Home Pages and as standalone reports.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, July 24, 2025, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team has fixed an issue where charts were not loading in mobile browsers or the Quickbase mobile app on legacy App Home Pages and as standalone reports.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Wednesday, July 23, 2025, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance Wednesday, July 23, between 5:00 PM and 6:00 PM Eastern US Time to restart a component service of the Quickbase load balancer supporting the Quickbase EU platform. 

During this one hour maintenance window, there will be a 5 minute period where 4 specific actions will either result in an error or the actions will be slower than normal.  We cannot predict the exact point within the maintenance window when the 5 minutes of degraded functionality will occur.  If you encounter issues with any of these 4 actions during the maintenance window, please wait at least 5 minutes and try again.

• Accessing an application, or a table within the application, that is NOT already loaded prior to the 5 minute period.
• Cloning an application.
• Copying a table within an application.
• Importing records into an application that has a relationship with another application.

The 5 minute period of degraded functionality was between 5:31:06 PM and 5:35:06 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Wednesday, July 23, 2025, between 10:00 AM and 11:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Wednesday, July 23, 2025, between 9:00 AM and 10:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, July 22, 2025, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, July 22, 2025, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, July 22, 2025, between 5:00 AM and 6:00 AM Eastern US Time.

This incident is closed.

Due to some release troubleshooting, the actual end time of this event was 6:46AM Eastern US Time.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, July 22, 2025, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

Due to some release troubleshooting, the actual end time of this event was 6:45AM Eastern US Time

Our journey to improve Quickbase and your product experience continues. The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform. We do not expect any disruption to the Quickbase platform as we make these improvements. For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Monday, July 21, 2025 between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Our journey to improve Quickbase and your product experience continues. The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform. We do not expect any disruption to the Quickbase platform as we make these improvements. For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Sunday, July 20, 2025 between 9:30 AM and 11:30 AM Eastern US Time.

This incident is closed.

Quickbase uses a partner named Billing Platform to provide some billing related information and functionality for the Quickbase platform.  Billing Platform will be executing planned maintenance to update their platform.  During this maintenance, customers using either the US or EU instance of the Quickbase platform will be unable to use the "Manage Billing" button on the Admin Console page.  This includes the ability to pay an invoice.

This maintenance window will be: Friday, July 18, 2025, between 10:00 PM and 4:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service. Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance. Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, July 15, 2025, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service. Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance. Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, July 15, 2025, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Monday, July 14, 2025, between 5:00 AM and 6:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Monday, July 14, 2025, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance on the Quickbase University website Monday, July 14, between 3:30 AM and 4:00 AM Eastern US Time in order to launch the new University experience.

During this maintenance window there may be a a brief period of downtime as we migrate to the new University.

For more information, read the blog post on the Quickbase Community: https://community.quickbase.com/blog/the-qrew-blog-/quickbase-university-is-launching-new-experience-on-july-14th/91038

This incident is closed.

The Quickbase team will be performing maintenance Thursday, July 10, between 8:00 PM and 9:00 PM Eastern US Time to restart a component service of the Quickbase load balancer supporting the Quickbase US platform. 

During this one hour maintenance window, there will be a 5 minute period where 4 specific actions will either result in an error or the actions will be slower than normal.  We cannot predict the exact point within the maintenance window when the 5 minutes of degraded functionality will occur.  If you encounter issues with any of these 4 actions during the maintenance window, please wait at least 5 minutes and try again.

• Accessing an application, or a table within the application, that is NOT already loaded prior to the 5 minute period.
• Cloning an application.
• Copying a table within an application.
• Importing records into an application that has a relationship with another application.

The 5 minute period of degraded functionality was between 8:27:30 PM and 8:32:30 PM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action. It’s action time now and the Quickbase team has fixed an issue where buttons on dashboards did not navigate users as expected in some circumstances.

This maintenance window will be: Thursday, July 10, 2025, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, July 10, 2025, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed. 

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, July 10, 2025, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed. 

We are investigating an issue where users may have been unable to save records on new forms and grid edit.   This is impacting both the US and EU instances.  We will provide an update as soon as we have one.

We have deployed a fix for this issue. Saving records should return to normal behavior after a page refresh and clearing your browser's cache.

We will share a root cause analysis once we have it.

This incident is closed.

Ensuring your data is always available takes planning and action. It’s action time now and the Quickbase team has fixed an issue where buttons on dashboards did not navigate users as expected in some circumstances.

This maintenance window will be: Wednesday, July 9, 2025, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to update the infrastructure that handles the EU Instance of the Quickbase platform.

Quickbase EU may be briefly unavailable during this maintenance.

This maintenance window will be: Tuesday, July 8, between 5:00 PM and 6:00 PM Eastern US Time

Please note that this maintenance will not impact the US Instance of the Quickbase platform.  Quickbase US and Quickbase EU are completely separate instances of the platform.

During this maintenance Quickbase EU was unavailable between 5:08:00 PM and 5:16:00 PM Eastern US Time.

This incident is closed.

Quickbase uses a partner to host our online education platform - Quickbase University (university.quickbase.com). We are currently experiencing an issue where Quickbase University is not redirecting correctly to our education platform.  We are working with our partner to resolve as soon as possible.

We will provide another update as soon as we have one.

Quickbase University is now available again.  We apologize for the inconvenience.

This incident is closed. 

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, July 3, 2025, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, July 3, 2025, between 5:00 AM and 6:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, July 3, 2025, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Wednesday, July 2, 2025, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to update the infrastructure that handles the EU Instance of the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Monday, June 30, 2025, between 2:00 PM and 4:00 PM Eastern US Time.

This incident is closed. 

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Monday, June 30, 2025, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed. 

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Monday, June 30, 2025, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, June 26, 2025, between 1:00 PM and 2:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, June 26, 2025, between 1:00 PM and 2:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, June 26, 2025, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed. 

We're currently investigating intermittent performance issues in our REST API (developer.quickbase.com) for both Quickbase US and Quickbase EU.  We will provide another update within the next 60 minutes. 

We are continuing to investigate this issue.  We will provide another update as soon as we have one.

We have deployed a fix to resolve this issue.  We are actively monitoring to confirm there are no other issues.

As of 6:00 PM Eastern US Time, performance for RESTful API requests in Quickbase US and Quickbase EU is normal.

We will post a root cause once we have it.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, June 24, 2025, between 9:00 AM and 10:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, June 24, 2025, between 8:00 AM and 9:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, June 24, 2025, between 5:00 AM and 6:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, June 24, 2025, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Monday, June 23, 2025 between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Sunday, June 22, 2025 between 9:30 AM and 11:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, June 17, 2025, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, June 17, 2025, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

Quickbase uses a partner named Billing Platform to provide some billing related information and functionality for the Quickbase platform.  Billing Platform will be executing planned maintenance to update their platform.  During this maintenance, customers using either the US or EU instance of the Quickbase platform will be unable to use the "Manage Billing" button on the Admin Console page.  This includes the ability to pay an invoice.

This maintenance window will be: Friday, June 13, 2025, between 10:00 PM and 4:00 AM Eastern US Time.

This incident is closed.

Starting at about 1:55 PM Eastern US Time, Pipelines in the Quickbase US and Quickbase EU platforms are not working properly.  There is a major outage presently reported by our hosting provider for Pipelines.  We are in contact with the hosting provider trying to determine when the problem will be resolved.

We will provide another update by 2:30 PM Eastern US Time.

We are continuing to monitor a world-wide issue impacting the hosting provider used by Pipelines.  At this time, there is no update from the provider regarding when the issue will be resolved.

We will provide another update by 3:00 PM Eastern US Time.

We are continuing to monitor a major world-wide issue impacting the hosting provider used by Pipelines.  At this time, there is no update from the provider regarding when the issue will be resolved.

We will provide another update by 3:30 PM Eastern US Time.

As of 3:25 PM Eastern US Time, we are starting to see signs of recovery.  We have not yet received a confirmation from the hosting provider used by Pipelines if they have fully resolved their issues.  We are continuing to monitor the situation.  Once Pipelines fully recovers we will try to provide guidance on the status of Pipelines that were supposed to run during this incident.

We will provide another update by 4:00 PM Eastern US Time.

As of 4:00 PM Eastern US Time, Pipelines in Quickbase US are still unavailable.  The hosting provider is still working to recover their services in all their regions.  Pipelines in Quickbase EU are mostly working normally now and we are assessing the status of Pipelines in Quickbase EU that were expected to run since the start of this incident.  We will provide more guidance as we work on our assessment.

We will provide another update by 4:30 PM Eastern US Time.

As of 4:30 PM Eastern US Time, Pipelines in Quickbase US are still mostly unavailable.  There are small indications of recovery as the hosting provider continues to recover their services in all their regions.

Pipelines in Quickbase EU are working normally.

We are continuing to assess how to process Pipelines actions such as record creation, record updates, etc. that we have saved in a queue.  There are many implications to consider before we process these actions.

We will provide another update by 5:00 PM Eastern US Time.

As of 5:05 PM Eastern US Time, Pipelines in Quickbase US is slowly recovering.  The hosting provider has implemented a fix and they are observing their services recovering in the US region in which Pipelines runs, as well as other regions.  The hosting provider expects full recovery of their services by 6:00 PM Eastern US Time.

Pipelines in Quickbase EU are working properly and the Pipelines actions queued during the incident have been replayed.

We will continue to monitor recovery of Pipelines in Quickbase US.  Once it is operating normally, we will replay the queued actions that accumulated during the incident.

We will provide another update by 6:15 PM Eastern US Time.

As of 5:30 PM Eastern US Time, Pipelines in Quickbase US are working properly.  We are in the process of replaying Pipelines actions queued during the incident and expect to complete that within one hour.

Pipelines in Quickbase EU are continuing to work properly.

We will provide another update by 6:30 PM Eastern US Time.

As of 6:20 PM Eastern US Time, Pipelines in Quickbase US are working properly and the Pipelines actions queued during the incident have been replayed.

The hosting provider for Pipelines reported at 5:45 PM Eastern US Time that the majority of their services and regions are fully recovered.  They continue to work on some residual issues but Quickbase's monitoring shows no issues for the services on which Pipelines relies.

We will post a root cause once the hosting provider supplies it to us.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, June 12, 2025, between 5:00 AM and 6:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, June 12, 2025, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

Starting at about 12:25 AM Eastern US Time, the response time for some requests made to the Quickbase US platform began to slow down.  We did not begin to investigate this issue until 10:00 AM Eastern US Time because the degraded performance was small enough and limited to few enough requests that it did not trigger any alerts in our monitoring of the platform.  As of 12:00 PM Eastern US Time, we are deploying a possible solution to the problem.

We will provide another update by 1:00 PM Eastern US Time.

As of 12:35 PM Eastern US Time, the response time for requests made to the Quickbase US platform has returned to normal levels.

We will post a root cause once we have it.

This incident is closed.

Starting at about 12:53 AM Eastern US Time, Pipelines performance in Quickbase EU may be slow and dashboards may fail to load. We are actively investigating.

We are continuing to investigate the issue with Pipelines in Quickbase EU.  We do not yet have a root cause.  We will provide an update within 1 hour.

We are working with our cloud service provider to troubleshoot the issue with Pipelines in Quickbase EU.  We believe the root cause is a problem on the cloud service provider's network.  We will provide an update within 1 hour.

Our cloud service provider is continuing to inspect the underlying compute resources supporting Pipelines in Quickbase EU.  We do not yet have a root cause.  We will provide an update within 1 hour.

Our cloud service provider is continuing to inspect the underlying compute resources supporting Pipelines in Quickbase EU.  We do not yet have a root cause.  We will provide an update within 1 hour.

This issue has been very difficult and we still do not have a root cause.  Our cloud hosting provider is escalating to other teams in an effort to determine what is wrong.  We do not expect to have any further information on the root cause for several hours.  We will provide an update within 4 hours.

No solution has been found yet.  We are continuing to investigate along with our cloud hosting provider.  We will provide an update within 4 hours.

No solution has been found yet.  We are continuing to investigate along with our cloud hosting provider.  We will provide an update within 3 hours.

As of 2:00 PM Eastern US Time, our cloud service provider has identified the problem and is working on a fix that will correct the Pipelines problem in Quickbase EU.  They indicated a temporary fix could come as soon as 1 hour from now but are not highly confident.  We will provide an update either when our cloud provider gives us their next update, or within 4 hours, whichever comes first.

As of 5:00 PM Eastern US Time, our cloud service provider continues working on a fix that will correct the Pipelines problem in Quickbase EU.  We will provide an update either when our cloud provider gives us their next update, or within 4 hours, whichever comes first.

Our cloud service provider has confirmed that a fix has been deployed. As of 3:50 PM Eastern US Time,  our monitoring confirms that the Pipelines Dashboard has returned to normal and Pipeline runs are no longer delayed.

This incident is closed. 

Ensuring your data is always available takes planning and action. It’s action time now and the Quickbase team has made a change that will allow snapshot fields to be set in the REST API.

This maintenance window will be: Thursday, June 5, 2025 between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, June 5, 2025, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed. 

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, June 5, 2025, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action. It’s action time now and the Quickbase team has made a change that will allow snapshot fields to be set in the REST API.

This maintenance window will be: Wednesday, June 4, 2025 between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to update the infrastructure that handles the EU Instance of the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Monday, June 2, 2025, between 2:00 PM and 4:00 PM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, May 29, 2025, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Starting at about 9:45 AM Eastern US Time, Automations performance is slow, and some Automations may be failing.  We are actively investigating.

We are working on a fix and expect to deploy it within the next 10 minutes.

We are deploying a fix and expect it to be completed within 20 minutes.

As of 11:30 AM Eastern US Time, Automations are performing normally.

This incident is closed.

We will post a root cause once we have it.

We regularly apply security updates to all the software used by the Quickbase platform.  Between 9:45 AM and 10:00 AM Eastern US Time on May 29, we deployed updates to two software services that compose the Automations functionality used by some customers.  In addition to security updates, the deployment included a configuration change designed to improve the performance of the underlying computers supporting Automations.  An error in the configuration, that was not caught during our configuration review process, resulted in degraded performance.  We corrected the configuration issue and redeployed the two services used by Automations.  The redeployments completed by 11:30 AM Eastern US Time.  We are considering what changes can be made in our review process to catch the specific type of misconfiguration that occurred in this case.

We are experiencing an issue where the conditional filtering functionality has stopped working.  

This is affecting operation of the apps that rely on this solution, hence they are no longer functioning properly.

Quickbase team is actively investigating the root cause of this.

Quickbase team is still working on resolving the issue.

We are still actively investigating this issue and working on a fix as soon as possible.  We will provide another update in 60 minutes.

We have identified the issue and we're working on deploying a fix as soon as possible.

A fix has been deployed for this issue.  We apologize for any inconvenience this may have caused.  

We will provide a root cause analysis once it's available.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

 This maintenance window will be: Wednesday, May 28, 2025, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Wednesday, May 28, 2025, between 5:00 AM and 6:00 AM Eastern US Time.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Wednesday, May 28, 2025, between 4:00 AM and 5:00 AM Eastern US Time.

Starting at about 9:25 AM Eastern US Time, Quickbase users may be seeing alternative versions of some of our features such as Dashboards. 

This issue is impacting both the Quickbase US and Quickbase EU instances of the platform. 

We are actively investigating and will provide an update within 1 hour.

As of 10:38 AM Eastern US Time, a fix has been deployed that corrects the inconsistent display of certain features in the Quickbase platform.  However, it will take more time for the issue to fully clear for all users.  We are monitoring the situation and will post an update within 1 hour.

As of 12:44 PM Eastern US Time, the issue is resolved.

We will post a root cause once we have it.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, May 22, 2025, between 5:00 AM and 6:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, May 22, 2025, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, May 20, 2025 between 10:00 AM and 11:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, May 20, 2025 between 9:00 AM and 10:00 AM Eastern US Time.

This incident is closed.