The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, April 3, 2025 between 12:00 PM and 1:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, April 3, 2025 between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, April 3, 2025, between 5:00 AM and 6:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, April 3, 2025, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Monday, March 31, 2025, between 5:00 AM and 6:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Monday, March 31, 2025, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, March 27, 2025, between 6:00 AM and 7:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, March 27, 2025, between 5:00 AM and 6:00 AM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action. It’s action time now and the Quickbase team has added two new fields to the AuditLogs Admin Console connected (ACC) table: User ID and Payload Changes. Please note that older records will not be updated with these values.  

We do not expect any disruption to the Quickbase platform as we make these improvements. 

This maintenance window will be: Wednesday, March 26, 2025, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action. It’s action time now and the Quickbase team has added two new fields to the AuditLogs Admin Console connected (ACC) table: User ID and Payload Changes. Please note that older records will not be updated with these values.  

We do not expect any disruption to the Quickbase platform as we make these improvements. 

This maintenance window will be: Tuesday, March 25, 2025, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to update the infrastructure that handles the EU Instance of the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Tuesday, March 25, 2025, between 2:00 PM and 4:00 PM Eastern US Time.

This incident is closed. 

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, March 25, 2025 between 11:30 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, March 25, 2025 between 11:00 AM and 11:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, March 25, 2025, between 6:00 AM and 7:00 AM Eastern US Time.

We are experiencing a delay in our deployment process beyond our previously posted time frame.  We are working to complete our deployment as soon as possible. 

We completed our deployment at 7:39 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, March 25, 2025, between 5:00 AM and 6:00 AM Eastern US Time.

We are experiencing a delay in our deployment process beyond our previously posted time frame.  We are working to complete our deployment as soon as possible.

We completed our deployment at 6:27 AM Eastern US Time.

This incident is closed.

As of 9:11 AM Eastern US Time, the Quickbase US platform is unavailable.  We are actively working to restore service.  We will post another update by 9:45 AM.

As of 9:40 AM Eastern US Time, Quickbase US is available.  However, performance will be slower than normal for up to 30 minutes.  We will post another update by 10:00 AM.

As of 9:55 AM Eastern US Time, the Quickbase US platform is almost at normal performance.  We will post another update by 10:15 AM.

As of 9:56 AM Eastern US Time, Quickbase US performance has returned to normal.

This incident is closed.

We will post a root cause once we have it.

All times shown are Eastern US Time.

First, we realize we are an important part of your business and you expect Quickbase to be available and performing well when you need it.  We apologize for the disruption this incident caused our customers.

On Saturday, March 22, starting at 8:15 AM, Quickbase was conducting planned maintenance on the software components that are part of the Quickbase load balancer (QLB) supporting the Quickbase US platform.  The maintenance included updates to the software and a restart of each component.  Quickbase routinely updates all the software components of the platform and these updates typically have little to no impact on customers actively using the platform. The QLB maintenance was expected to complete at 9:15 AM.

Towards the end of the maintenance, an unexpected problem developed.  Between 9:11 AM and 9:14 AM, the majority of Quickbase US customer requests returned an error, HTTP 503, with text similar to "Your Quickbase app is temporarily unavailable" or "Quickbase is temporarily unavailable due to technical difficulties."

We detected this situation immediately, and at about 9:14 AM, we put the Quickbase US platform behind a maintenance page thereby intentionally blocking customer access.  The message customers saw was:

Quickbase is Temporarily Unavailable

Quickbase is currently unavailable. We are working to have services back up as soon as possible.  For more information, please see the Quickbase service page.

We investigated and fixed the problem, and re-opened access to Quickbase US at 9:40 AM.  Between 9:40 AM and 9:56 AM, customers may have experienced slower than normal response times while the platform warmed up.  This is normal and expected after a cold restart of the platform.  By 9:56 AM, Quickbase US performance had returned to normal and the incident ended.

The root cause of this incident was a defect in one of the QLB software components.  The defect was exposed due to a combination of the volume of traffic, and diversity of traffic in the Quickbase US platform.  We did not discover the defect in our prior testing of QLB, nor did it materialize in the Quickbase EU platform.

In order to resolve this incident in the short term, while Quickbase US was behind the maintenance page, we rolled back the applicable QLB software component to the prior, known good, version.  We are working on a fix for the bug, and considering different ways we can better recreate the traffic pattern that exposed the bug, in our testing environment.

The Quickbase team will be performing maintenance Saturday, March 22, between 8:15 AM and 9:15 AM Eastern US Time to restart a component service of the Quickbase load balancer supporting the Quickbase US platform. 

During this one hour maintenance window, there will be a 5 minute period where 4 specific actions will either result in an error or the actions will be slower than normal.  We cannot predict the exact point within the maintenance window when the 5 minutes of degraded functionality will occur.  If you encounter issues with any of these 4 actions during the maintenance window, please wait at least 5 minutes and try again.

• Accessing an application, or a table within the application, that is NOT already loaded prior to the 5 minute period.
• Cloning an application.
• Copying a table within an application.
• Importing records into an application that has a relationship with another application.

We apologize for any inconvenience this brief degradation may cause.

This incident is closed.

The Quickbase team will be performing maintenance Saturday, March 22, between 8:15 AM and 9:15 AM Eastern US Time to restart a component service of the Quickbase load balancer supporting the Quickbase EU platform. 

During this one hour maintenance window, there will be a 5 minute period where 4 specific actions will either result in an error or the actions will be slower than normal.  We cannot predict the exact point within the maintenance window when the 5 minutes of degraded functionality will occur.  If you encounter issues with any of these 4 actions during the maintenance window, please wait at least 5 minutes and try again.

• Accessing an application, or a table within the application, that is NOT already loaded prior to the 5 minute period.
• Cloning an application.
• Copying a table within an application.
• Importing records into an application that has a relationship with another application.

We apologize for any inconvenience this brief degradation may cause.

The 5 minute period of degraded functionality was between 9:08:00 AM and 9:13:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to update the infrastructure that handles the EU Instance of the Quickbase platform.

Quickbase EU will be unavailable for up to 30 minutes during this maintenance.

This maintenance window will be: Friday, March 21, 2025, between 10:00 PM and 11:00 PM Eastern US Time.

Please note that this maintenance will not impact the US Instance of the Quickbase platform.  Quickbase US and Quickbase EU are completely separate instances of the platform.

This incident is closed. 

On Friday, March 21, 2025 between 8:45 AM and 9:15 AM Eastern US Time, the Quickbase Company Website (www.quickbase.com) will be undergoing maintenance to upgrade the infrastructure on which the site runs. At times during this upgrade, users may notice slower response times, or errors. If you receive an error, please refresh the page.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team has fixed an issue where legacy table report headers were misaligned when scrolling when using sidebar navigation.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, March 20, 2025, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, March 20, 2025, between 12:00 PM and 1:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, March 20, 2025, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team has fixed an issue where legacy table report headers were misaligned when scrolling when using sidebar navigation.  We do not expect any disruption to the Quickbase platform as we make these improvements. 

This maintenance window will be: Wednesday, March 19, 2025, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase AI console and related features. 

This maintenance window will be Wednesday, March 19, 2025, between 7:00 AM to 8:00 AM Eastern US Time.

Users may encounter a generic error message when accessing the following services:

AI Smart Builder

Trial Experience - utilizing the AI Smart Builder

AI Recommended Reports

AI Console

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Wednesday, March 19, 2025, between 6:00 AM and 7:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Wednesday, March 19, 2025, between 5:00 AM and 6:00 AM Eastern US Time.

This incident is closed.

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Monday, March 17, 2025 between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Starting March 16, 2025, customers may get an error when clicking the Manage Billing button on the Admin Console page. We are actively investigating this issue and will provide an update as soon as we can.

We continue to work with our vendor on this issue.  We will post another update as soon as we have one.

We continue to work with the vendor on this issue and have escalated with them. We will post another update as soon as we have one.

The vendor found the source of the problem and is working on a fix.  There is no estimate yet on when the fix will be deployed.  We will post another update as soon as we get a definitive deployment time for the fix from the vendor.

Our vendor corrected the issue at 8:04 PM ET. We will post a root cause when it is obtained.  

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Sunday, March 16, 2025 between 9:30 AM and 11:30 AM Eastern US Time.

This incident is closed.

On Thursday, March 13, 2025 between 12:30 PM and 1:30 PM Eastern US Time, the Quickbase Company Website (www.quickbase.com) will be undergoing maintenance to upgrade the infrastructure on which the site runs.  At times during this upgrade, users may notice slower response times, or errors.  If you receive an error, please refresh the page.

This maintenance has no impact on use of the Quickbase platform by our customers.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, March 13, 2025, between 12:30 PM and 1:30 PM Eastern US Time.

This incident is closed. 

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, March 13, 2025, between 11:30 AM and 12:30 PM Eastern US Time.

This incident is closed. 

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, March 13, 2025, between 6:00 AM and 7:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, March 13, 2025, between 5:00 AM and 6:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, March 11, 2025, between 6:00 AM and 7:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, March 11, 2025, between 5:00 AM and 6:00 AM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team has fixed the following: An issue in Sandbox was identified that caused errors in calculating what changes were presented to users on the Publish page for some scenarios.  This issue blocked sandbox publishing for affected apps and has now been addressed.  This issue only impacted how changes were represented to users of Sandbox and did not impact the Sandbox or live applications in any way. 

This maintenance window will be: Thursday, March 6, 2025, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, March 6, 2025, between 12:00 PM and 1:00 PM Eastern US Time.

This incident is closed. 

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, March 6, 2025, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed. 

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team has fixed the following: An issue in Sandbox was identified that caused errors in calculating what changes were presented to users on the Publish page for some scenarios.  This issue blocked sandbox publishing for affected apps and has now been addressed.  This issue only impacted how changes were represented to users of Sandbox and did not impact the Sandbox or live applications in any way.

This maintenance window will be: Wednesday, March 5, 2025, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to update the infrastructure that handles the EU Instance of the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Tuesday, March 4, 2025, between 2:00 PM and 4:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Monday, March 3, 2025 between 12:00 PM and 1:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Monday, March 3, 2025 between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance Saturday, March 1, between 8:15 AM and 9:15 AM Eastern US Time to restart a component service of the Quickbase load balancer supporting the Quickbase EU platform. 

During this one hour maintenance window, there will be a 5 minute period where 4 specific actions will either result in an error or the actions will be slower than normal.  We cannot predict the exact point within the maintenance window when the 5 minutes of degraded functionality will occur.  If you encounter issues with any of these 4 actions during the maintenance window, please wait at least 5 minutes and try again.

• Accessing an application, or a table within the application, that is NOT already loaded prior to the 5 minute period.
• Cloning an application.
• Copying a table within an application.
• Importing records into an application that has a relationship with another application.

We apologize for any inconvenience this brief degradation may cause.

The 5 minute period of degraded functionality was between 8:25:30 AM and 8:30:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance Saturday, March 1, between 8:15 AM and 9:15 AM Eastern US Time to restart a component service of the Quickbase load balancer supporting the Quickbase US platform. 

During this one hour maintenance window, there will be a 5 minute period where 4 specific actions will either result in an error or the actions will be slower than normal.  We cannot predict the exact point within the maintenance window when the 5 minutes of degraded functionality will occur.  If you encounter issues with any of these 4 actions during the maintenance window, please wait at least 5 minutes and try again.

• Accessing an application, or a table within the application, that is NOT already loaded prior to the 5 minute period.
• Cloning an application.
• Copying a table within an application.
• Importing records into an application that has a relationship with another application.

We apologize for any inconvenience this brief degradation may cause.

The 5 minute period of degraded functionality was between 8:25:30 AM and 8:30:30 AM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements. 

This maintenance window will be: Thursday, February 27, 2025, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Wednesday, February 26, 2025, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

On Monday, February 24, between 11:38 AM and 11:39 AM, the scheduling service supporting the Quickbase US platform was unexpectedly restarted due to human error.  We have taken steps to prevent this from happening again.
 
The scheduling service controls functionality such as e-mail subscriptions, reminders, and connected table refreshes.  During this unplanned restart, those functions may have been delayed for 1-2 minutes.  Connected table refreshes using an hourly or daily interval that were scheduled to run at the exact point where the scheduling service was restarted may have been missed and would run normally the next hour or next day.

This incident is closed.

Ensuring your data is always available takes planning and action. It’s action time now and the Quickbase team has improved the performance of Admin Console Access connected tables to reduce the likelihood of timeout errors.  We do not expect any disruption to the Quickbase platform as we make these improvements. 

This maintenance window will be: Thursday, February 20, 2025, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action. It’s action time now and the Quickbase team has improved the performance of Admin Console Access connected tables to reduce the likelihood of timeout errors.  We do not expect any disruption to the Quickbase platform as we make these improvements. 

This maintenance window will be: Wednesday, February 19, 2025, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, February 18, 2025, between 9:00 AM and 10:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, February 18, 2025, between 8:00 AM and 9:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of a database supporting the Webhooks service.  Some Webhooks may experience a short delay during this maintenance.

This maintenance window will be: Monday, February 17, 2025, between 07:30 AM and 08:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of databases supporting the Automations and Webhooks services.  Some Automations and Webhooks may experience a short delay during this maintenance.

This maintenance window will be: Monday, February 17, 2025, between 07:00 AM and 07:40 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing planned maintenance to upgrade a component of the load balancing service supporting the Quickbase US platform.

We do not expect any disruption to the Quickbase US platform during this maintenance.

This maintenance window will be:  Saturday, February 15, 2025, between 9:10 AM and 11:00 AM Eastern US Time

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, February 13, 2025, between 12:00 PM and 1:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, February 13, 2025, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Monday, February 10, 2025 between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Sunday, February 9, 2025 between 9:30 AM and 11:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, February 6, 2025 between 12:00 PM and 1:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, February 6, 2025 between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, February 4, 2025, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, February 4, 2025, between 3:00 AM and 4:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing planned maintenance to execute a minor upgrade of one of our services.  Some customers may experience minor performance issues with Sandbox, Solution Hub, Solution Versioning and Solution API during this maintenance.  

This maintenance window will be: Monday, February 3, 2025, between 1:00 AM and 2:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing planned maintenance to execute a minor upgrade of one of our services.  Some customers may experience minor performance issues with Sandbox, Solution Hub, Solution Versioning and Solution API during this maintenance.  

This maintenance window will be: Monday, February 3, 2025, between 12:00 AM and 1:00 AM Eastern US Time.

This incident is closed.

First, we realize we are an important part of your business, and you expect Quickbase to be available and performing well when you need it.  We apologize for the disruptions that have occurred over this past week.  We have not met the standard you expect of us, or that we expect of ourselves.

We have been working relentlessly over the past week to ensure that the new version of the Quickbase Load Balancer, or QLB, meets the standard of reliability and performance you expect from the Quickbase platform.  We are continuing our pursuit of that standard in the best interests of all users of the platform.  Please read on regarding details of an upcoming maintenance window.

The Quickbase team will be performing emergency maintenance on Sunday, February 2, between 6:10 AM and 8:00 AM Eastern US Time to upgrade several component services of the Quickbase load balancer supporting the Quickbase US platform.  The Quickbase Load Balancer, or QLB, is responsible for routing all requests made to the platform to the appropriate computers for processing.

This emergency maintenance is related to the two unplanned down time events that occurred this past week as follows:

• Monday, January 27, 5:45 AM to 7:05 AM Eastern US Time (80 Minutes)
• Thursday, January 30, 7:13 PM to 7:35 PM Eastern US Time (22 Minutes)

Just prior to the unplanned down time event on Thursday night, we upgraded one of the component services of QLB in order to successfully resolve a problem that had impacted about 1% of requests to the platform whereby customers were either getting slow response times or errors, specifically caused by QLB.

The emergency maintenance planned for Sunday is to correct the defect that caused the unplanned down time on Thursday.  It must be done with urgency or we risk having another unplanned down time event.  We are using our Sunday morning maintenance window because it is one of the times when the platform is used the least, and will least conflict with overnight processing done by many customers.

Although the down time duration specified in this post is 1 hour, 50 minutes, we will make every effort to complete it in much less time.

There is a possibility that the maintenance can be executed without down time.  If you attempt to use the platform during this maintenance, and you see the maintenance page we typically post during down time maintenance, you should expect the down time to last until at least 7:00 AM Eastern US Time.

However, if you are able to use the platform, i.e., you do not see the maintenance page, the only impact you may experience will be a 5 minute period where 4 specific actions will either result in an error or the actions will be slower than normal.  We cannot predict the exact point within the maintenance window when the 5 minutes of degraded functionality will occur.  If you encounter issues with any of these 4 actions during the maintenance window, please wait at least 5 minutes and try again.

• Accessing an application, or a table within the application, that is NOT already loaded prior to the 5 minute period.
• Cloning an application.
• Copying a table within an application.
• Importing records into an application that has a relationship with another application.

We will trigger an e-mail or text to all Quickbase US subscribers of the Quickbase service page when we complete the maintenance so that you will know when it is safe to use the platform.

Once again, we apologize for any disruption this maintenance may cause you and we appreciate your patience and understanding as we work hard to stabilize QLB.

As of 6:26 AM Eastern US Time, the Quickbase US platform is available. We are continuing with the maintenance and we do not expect any further disruption to the Quickbase platform as we make these improvements.

As of 7:08 AM Eastern US Time, the maintenance is complete and executed without down time. 

The only impact you may have experienced was a period from 6:13 AM to 6:18 AM where 4 specific actions might have been slower than normal. 

• Cloning an application.
• Copying a table within an application.
• Importing records into an application that has a relationship with another application.  
• Accessing an application, or a table within the application, that was NOT already loaded prior to 6:13 AM.

This incident is closed.

Between 7:13 PM and 7:35 PM Eastern US Time, the Quickbase US platform was unavailable due to an unexpected issue resulting from emergency maintenance that began at 7:10 PM Eastern US Time.

We began sending traffic to our maintenance page at 7:18 PM Eastern US Time.

Quickbase US was available as of 7:23 PM Eastern US Time.  It is normal for performance to be slower than normal for a few minutes following a restart of the platform.  As of 7:35 PM Eastern US Time, Quickbase US performance returned to normal.

We apologize for any inconvenience this unplanned down time may have caused.

This incident is closed.

We will post a root cause once we have it.

The Quickbase team will be performing emergency maintenance today, Thursday, January 30, between 7:10 PM and 8:00 PM Eastern US Time to upgrade a component service of the Quickbase load balancer supporting the Quickbase US platform.  This emergency maintenance is related to the planned maintenance activity we conducted this past weekend described on our service page here.

We are continuing our efforts to fix or reduce a problem that has impacted about 1% of requests to the platform whereby customers are either getting slow response times or receiving one or more of the following errors:

• "Your Quickbase app is temporary unavailable" (Error Code 504)
• "Quickbase is temporarily unavailable" (Error Code 500)
• "Your app is loading"
• "A timeout occurred" (Error Code 524) from Cloudflare

During this maintenance window, there will be a 5 minute period where 4 specific actions will either result in an error or the actions will be slower than normal.  We cannot predict the exact point within the maintenance window when the 5 minutes of degraded functionality will occur.  If you encounter issues with any of these 4 actions during the maintenance window, please wait at least 5 minutes and try again.

• Accessing an application, or a table within the application, that is NOT already loaded prior to the 5 minute period.
• Cloning an application.
• Copying a table within an application.
• Importing records into an application that has a relationship with another application.

We apologize for any inconvenience this brief degradation may cause.

As of 7:15 PM Eastern US Time, the Quickbase US platform is temporarily unavailable.  We are working to resolve the issue and will post an update within 10 minutes.

This maintenance was completed at 7:18 PM Eastern US Time.  However, it resulted in an unexpected issue that led to unplanned down time for the Quickbase US platform between 7:13 PM and 7:35 PM Eastern US Time.

We apologize for any inconvenience this unplanned down time may have caused.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, January 30, 2025, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, January 30, 2025 between 12:00 PM and 1:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, January 30, 2025 between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

We are seeing performance degradation in Quickbase Sync (connected tables) with connections to Dropbox. Our team discovered the issue at 8:30 AM Eastern US Time on 1/30/2025 and we are in the process of implementing a fix. We will provide an additional update as soon as we have one.

The team is implementing a fix for this issue. We will provide an additional update as soon as we have one.

The team is implementing a fix for this issue. We will provide an additional update as soon as we have one.

A fix will be deployed later today during the planned Sync release.

https://service.quickbase.com/incident/585556
https://service.quickbase.com/incident/585559 

This incident is closed. 

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, January 30, 2025, between 5:00 AM and 6:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, January 30, 2025, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements. 

This maintenance window will be: Wednesday, January 29, 2025, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing emergency maintenance today, Tuesday, January 28, between 7:30 PM and 8:00 PM Eastern US Time to restart a component service of the Quickbase load balancer supporting the Quickbase US platform.  This emergency maintenance is related to the planned maintenance activity we conducted this past weekend described on our service page here.

We are attempting to fix or reduce a problem that has impacted about 1% of requests to the platform whereby customers are either getting slow response times or receiving one or more of the following errors:

• "Your Quickbase app is temporary unavailable" (Error Code 504)
• "Quickbase is temporarily unavailable" (Error Code 500)
• "Your app is loading"
• "A timeout occurred" (Error Code 524) from Cloudflare

During this maintenance window, there may be up to 1% of requests that could either result in an error or the actions will be slower than normal.  We cannot predict the exact point within the maintenance window when this degraded functionality will occur.  If you encounter issues during the maintenance window, please wait at least 5 minutes and try again.

We apologize for any inconvenience this brief degradation may cause.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, January 28, 2025, between 05:00 AM and 06:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, January 28, 2025, between 04:00 AM and 05:00 AM Eastern US Time.

This incident is closed.

Due to a problem with the new Quickbase load balancer (QLB) that is causing some Quickbase applications to not load correctly, we need to do emergency maintenance which will result in down time between 5:45 AM and 6:45 AM Eastern US Time.

We will post updates to this notice as the maintenance progresses.

As of 6:05 AM Eastern US Time, we are continuing to evaluate the problem that led us to shut down Quickbase US at 5:45 AM Eastern US Time.

We will provide another update at 6:20 AM Eastern US Time.

As of 6:20 AM Eastern US Time, we are starting the process of restarting Quickbase US.

We will provide another update at 6:35 AM Eastern US Time.

We now expect this emergency down time to last until 7:00 AM Eastern US Time.

As of 6:40 AM Eastern US Time, the restart of Quickbase US continues.  We are hoping to open the platform to customers by 7:00 AM Eastern US Time.

We will provide another update at 7:00 AM Eastern US Time.

Quickbase US was available as of 6:47 AM Eastern US Time.  We expect performance to be slower than normal for a few minutes following a restart of the platform.  As of 7:05 AM Eastern US Time, Quickbase US performance returned to normal.

This incident is closed.

We will post a root cause once we have it.

All times shown are Eastern US Time.

On January 27, between 12:22 AM and 5:45 AM, the potential existed for less than 1% of Quickbase US customers to receive the error "Your Quickbase app is temporary unavailable" with the HTTP error code of 503.

The root cause of this incident was a software defect in a hygienic process named “application restart process” that restarts each running Quickbase application at least once every 48-96 hours.  Some apps failed to shut down properly and hence could not be restarted.  The “application restart process” has been in place for several years and is controlled by the Quickbase Load Balancer. The Quickbase Load Balancer, or QLB, is responsible for routing all requests made to the platform to the appropriate computers for processing.  We upgraded QLB on Saturday, January 25 during planned maintenance.  The new version of QLB introduced the software defect in the “application restart process”.  We did not discover the defect in our prior testing of QLB because we did not run it for more than 48 hours in any single test.

In order to resolve this incident in the short term, we made the decision to restart the Quickbase US platform with the aforementioned “application restart process” disabled, which occurred between 5:45 AM and 7:05 AM.

We implemented a fix for the “application restart process” defect on January 30 at 7:35 PM, and re-enabled the process at that time.  No further issues with the process have been detected in the 5 weeks since.

We realize we are an important part of your business and you expect Quickbase to be available and performing well when you need it.  We apologize for the disruption this incident caused our customers.

The Quickbase team will be performing planned maintenance to upgrade the load balancing service supporting the Quickbase US platform.

The Quickbase Load Balancer, or QLB, is responsible for routing all requests made to the platform to the appropriate computers for processing.  We have been implementing upgrades to QLB over the past 18+ months for the purpose of improving its reliability, performance, and scalability as use of the Quickbase platform continues to grow aggressively.  This upcoming maintenance window is the final step in the implementation process.  In some cases, the prior upgrades have been able to occur without any down time but for this upcoming case we do need to restart the Quickbase US platform as part of the upgrade process and hence there will be down time.

Quickbase US will be unavailable during this maintenance window.

The down time window will be:

• Saturday, January 25, 2025, between 12:10 AM and 2:00 AM Eastern US Time

Quickbase US was available as of 12:33 AM Eastern US Time.  It is normal for performance to be slower than normal for a few minutes following a restart of the platform.  As of 12:43 AM Eastern US Time, Quickbase US performance returned to normal.

This incident is closed.

The Quickbase team will be performing planned maintenance to upgrade the storage system and scheduling service supporting the Quickbase EU platform.

Quickbase EU will be unavailable during this maintenance window.

The down time window will be:

• Friday, January 24, 2025, between 11:10 PM and 12:00 AM Eastern US Time

If you received this e-mail and do not use the Quickbase EU Instance, use the “Click here to unsubscribe“ link at the bottom of this e-mail to access your subscriber settings, and remove the “Quickbase Service - EU Region“ entry from the “Subscribed to” field on the Quickbase Subscription form, and then click the Update button at the bottom of the form to save your settings.

This incident is closed.

Between 5:11 AM and 5:28 AM Eastern US Time, about 6% of requests to Quickbase US may have timed out or returned errors for a period lasting anywhere between a few seconds and 17 minutes.

As of 5:28 AM Eastern US Time, performance of Quickbase US is normal.

This incident is closed.

The root cause of this incident was hardware failure of the servers on which the impacted applications were running.  In the case of a hardware failure, the Quickbase platform is designed to automatically move applications to healthy servers and that happened for the majority of impacted applications in this case.  Certain applications are configured to only run on certain servers and those applications were unavailable for the full 17 minute duration of this incident.

We have maintenance scheduled for January 25th which will change this behavior so that all applications that were running on a failed server will automatically move to a healthy server.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, January 21, 2025, between 10:00 AM and 11:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, January 21, 2025, between 09:00 AM and 10:00 AM Eastern US Time.

This incident is closed.

On Tuesday, January 21, 2025 between 9:00 AM and 10:00 AM Eastern US Time, the Quickbase Company Website (www.quickbase.com) will be undergoing maintenance to upgrade the infrastructure on which the site runs.  At times during this upgrade, users may notice slower response times, or errors.  If you receive an error, please refresh the page.

This maintenance has no impact on use of the Quickbase platform by our customers.

This incident is closed.

Our Quickbase Community forum, community.quickbase.com, will undergo planned maintenance on the sign-in and authorization service. While no impact is expected, sign-in attempts during this maintenance may fail.

This maintenance window will be: Monday, January 20, 2025, between 7:00 AM and 8:00 AM Eastern US Time.

There is no impact on use of the Quickbase platform by our customers during this maintenance.

This incident is closed.

On Thursday, January 16, 2025 between 9:30 AM and 10:30 AM Eastern US Time, the Quickbase Company Website (www.quickbase.com) will be undergoing maintenance to upgrade the infrastructure on which the site runs.  At times during this upgrade, users may notice slower response times, or errors.  If you receive an error, please refresh the page.

This maintenance has no impact on use of the Quickbase platform by our customers.

This incident is closed.

The Quickbase team will be performing planned maintenance to restart a scheduling service supporting the Quickbase US platform.

The scheduling service controls functionality such as e-mail subscriptions, reminders, and connected table refreshes.  During this maintenance window, those functions may be delayed by up to 10 minutes.  Connected table refreshes using an hourly or daily interval that are scheduled to run at the exact point where the scheduling service is restarted may be missed and would run normally the next hour or next day.

This maintenance window will be: Wednesday, January 15, 2025, between 9:30 PM and 10:00 PM Eastern US Time.  We selected this specific time window because scheduled activity is at its lowest point.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, January 14, 2025, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, January 14, 2025, between 10:00 AM and 11:00 AM Eastern US Time.

This incident is closed.

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Monday, January 13, 2025 between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Sunday, January 12, 2025 between 9:30 AM and 11:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to update the infrastructure that handles the EU Instance of the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, January 9, 2025, between 2:00 PM and 4:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, January 9, 2025, between 12:00 PM and 1:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, January 9, 2025, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to update the infrastructure that handles the EU Instance of the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Wednesday, January 8, 2025, between 2:00 PM and 4:00 PM Eastern US Time.

This incident is closed. 

Starting around 10:25 AM Eastern US Time, we started seeing performance issues with Pipelines for both US and EU.  Some users may experience an increase in errors and timeout.  We are actively investigating this issue and will provide and update as soon as we have one. 

Our hosting provider has acknowledged an issue on their end.  We are actively working with their team to resolve as soon as possible.

We will provide another update as soon as we have one.

We are seeing performance improvements for Pipelines. We are still actively investigating this issue with our service provider and will provide another update as soon as we have one.

We have confirmed this incident is now resolved.  We will provide a root cause once it's available.  

This incident is closed.

Our service provider for Pipelines deployed a configuration change to their messaging service software that incorrectly restricted access critical to providing a successful delivery.  Accordingly, Pipelines experienced a delay in execution and timeouts may have been observed.  

Our service provider was alerted of this issue and ultimately rolled back the configuration change to fix this issue.  Additional monitoring has been implemented as well as deployment enhancements to prevent this issue from recurring.  

Our customers using Pipelines during this incident may have experienced slower performance with their Pipelines. All Quickbase to Quickbase Pipelines were ultimately executed through retry logic.  Pipelines to third-party channels may have timed out due to this issue. We apologize for any inconvenience this issue may have caused.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team has fixed an issue where combined user fields could not be renamed and certain types of charts could not be rendered in document creation.  We do not expect any disruption to the Quickbase platform as we make these improvements.

 This maintenance window will be: Thursday, December 19, 2024, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, December 19, 2024, between 12:00 PM and 1:00 PM Eastern US Time.

This incident is closed.