The Quickbase team will be performing maintenance to update the infrastructure that handles the EU Instance of the Quickbase platform.

Quickbase EU will be unavailable for up to 30 minutes during this maintenance.

This maintenance window will be: Tuesday, July 30, 6:00 PM to 7:00 PM Eastern US Time

Please note that this maintenance will not impact the US Instance of the Quickbase platform.  Quickbase US and Quickbase EU are completely separate instances of the platform.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, July 25, 2024, between 12:00 PM and 1:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, July 25, 2024, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, July 23, 2024, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, July 23, 2024, between 10:00 AM and 11:00 AM Eastern US Time.

This incident is closed.

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Monday, July 22, 2024 between 2:00 PM and 3:00 PM Eastern US Time.

This incident is resolved.

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Sunday, July 21, 2024 between 9:30 AM and 11:30 AM Eastern US Time.

This incident is closed.

As you may know, a security company named CrowdStrike caused outages today for many web sites across the Internet.

Quickbase does not use CrowdStrike and we were not impacted.

None of the subprocessors used as part of the Quickbase platform have reported issues specific to our use of those subprocessors.

Our monitoring of the Quickbase US and Quickbase EU platforms show normal activity and performance.  Other Quickbase properties including Quickbase Community, Quickbase Help, Quickbase Support Portal, and Quickbase University have also been operating normally.

We are providing this update simply to let you know that Quickbase has not been impacted by the CrowdStrike issue because we do not use CrowdStrike but we will continue to monitor for any impact on any of our subprocessors.

There will be no further updates to this post unless new information arises indicating any impact on our subprocessors.

The Quickbase team will be performing maintenance to update the infrastructure that handles the EU Instance of the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, July 18, 2024, between 2:00 PM and 4:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Wednesday, July 17, 2024, between 10:00 AM and 11:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Wednesday, July 17, 2024, between 9:00 AM and 10:00 AM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team fixed an issue (QBE019527) where users were experiencing inconsistent permission errors when accessing data from a cross-application relationship within a form. We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, July 11, 2024, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team fixed an issue (QBE019527) where users were experiencing inconsistent permission errors when accessing data from a cross-application relationship within a form. We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Wednesday, July 10, 2024, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to update the infrastructure that handles the EU Instance of the Quickbase platform.

Quickbase EU may be briefly unavailable during this maintenance.

This maintenance window will be: Wednesday, July 10, 6:00 PM to 7:00 PM Eastern US Time

Please note that this maintenance will not impact the US Instance of the Quickbase platform.  Quickbase US and Quickbase EU are completely separate instances of the platform.

This incident is closed

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, July 9, 2024, between 12:00 PM and 1:00 PM Eastern US Time.

This incident is closed.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, July 9, 2024, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Wednesday, July 3, 2024, between 5:00 AM and 6:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Wednesday, July 3, 2024, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, July 2, 2024, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, July 2, 2024, between 3:00 AM and 4:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing emergency maintenance to switch the active location of Quickbase US from AWS-Oregon to AWS-Ohio.

Quickbase US will be down during this emergency maintenance.

This maintenance window will be:  Monday, July 1, 11:10 PM to Tuesday, July 2, 2:00 AM Eastern US Time

As with all our hosting location switches, there is nothing customers need to do aside from maintaining awareness of the planned down time.

Please read on if you want more information about this maintenance.

Emergency Down Time for Quickbase US

The production US Instance of the Quickbase platform (“Quickbase US”) is currently built on top of two cloud hosting providers: Amazon Web Services (AWS), and Google Cloud Platform (GCP).  All platform functionality except pipelines runs in AWS.  The primary platform services running in AWS are referred to as the “Core Cluster Components” and include the Quickbase Runtime Engine and proprietary in-memory database, as well as Application Data, Application Schema, Realms, Accounts, and Users.  If interested, you can read more about the Core Cluster Components in the Quickbase Platform Evaluation Guide.

To ensure the availability of the Quickbase US platform in AWS, Quickbase uses two geographically diverse locations: US-West-2 ("AWS-Oregon") and US-East-2 ("AWS-Ohio").  Quickbase can run actively in only one location at a time with the other location running in standby mode.  We periodically need to switch between the two AWS locations as part of our normal disaster recovery plan validation process.  Switching between AWS locations allows us to ensure that Quickbase’s disaster recovery plan is tested and working properly should there ever be a real disaster.  Since January 27, 2024, the Core Cluster Components for Quickbase US have been running actively in AWS-Oregon.  

The Quickbase US platform instances in both locations are always identical so there will be no change in Quickbase function or performance.  As with all our hosting location switches, there is nothing customers need to do aside from maintaining awareness of the planned down time.

The reason for this emergency down time is the disk storage supporting the Core Cluster Components does not presently have a redundant copy in AWS-Oregon following a hardware failure earlier today.  Although we have recreated the secondary disk storage and started data replication, it is not estimated to complete for over 60 hours.  To reduce the risk of unplanned down time for Quickbase US, the safest action is to move to AWS-Ohio where the disk storage supporting the Core Cluster Components is already in a fully redundant state.  We are planning to do the switch between Monday, July 1, 11:10 PM to Tuesday, July 2, 2:00 AM Eastern US Time.  Quickbase US will be unavailable during this maintenance period.

Quickbase US was available as of 11:54 PM Eastern US Time.  It is normal for performance to be slower than normal for a few minutes following a location switch.  As of 12:03 AM Eastern US Time, Quickbase US performance returned to normal.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Monday, July 1, 2024, between 12:00 PM and 1:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Monday, July 1, 2024, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, June 27, 2024, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Wednesday, June 26, 2024, between 10:00 AM and 11:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Wednesday, June 26, 2024, between 9:00 AM and 10:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Wednesday, June 26, 2024, between 8:00 AM and 9:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, June 25, 2024, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, June 25, 2024, between 10:00 AM and 11:00 AM Eastern US Time.

This incident is closed.

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Monday, June 24, 2024 between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Sunday, June 23, 2024 between 9:30 AM and 11:30 AM Eastern US Time.

This incident is closed.

Starting around 2:34 PM Eastern US Time, some users interacting with the Quickbase platform may experience performance degradation or timeouts.  We are investigating this issue and will provide another update as soon as we have one.

We're actively engaged with our vendor who has acknowledged an issue on their end.  We are working on a resolution as soon as possible.  

We will provide another update as soon as we have one.

We are continuing to work with our vendor on this issue.  We will provide another update as soon as we have one.

We're seeing improvements in performance in the platform.  Our vendor has indicated a fix will be deployed shortly.

We will provide another update as soon as we have one.

Our vendor has confirmed a fix has been deployed.  We are continuing to monitor the platform.

Performance is back to normal.  We will provide a root cause once we have it.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, June 18, 2024, between 5:00 AM and 6:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, June 18, 2024, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to update the infrastructure that handles the EU Instance of the Quickbase platform.  Quickbase EU may be unavailable for a brief period of time during this maintenance.

This maintenance window will be: Monday, June 17, 2024, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Between approximately 11:19 AM and 11:37 AM Eastern US Time, a small subset of end users attempting to access the Quickbase US platform may have received "This site can't be reached", or similar, messages.  This was caused by an issue with one of our Public DNS providers.  The provider quickly identified the issue and implemented a fix.  During the incident, for impacted end users, requests made to the Quickbase US platform would not have been successful.

This incident is resolved.

We are working with the vendor and will post a root cause once we have it.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, June 13, 2024, between 5:00 AM and 6:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, June 13, 2024, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Wednesday, June 12, 2024, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Wednesday, June 12, 2024, between 10:00 AM and 11:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to update the infrastructure that handles the EU Instance of the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Tuesday, June 11, 2024, between 2:00 PM and 4:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, June 11, 2024, between 5:00 AM and 6:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, June 11, 2024, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, June 6, 2024, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service. This update fixes the following:

• fixed an issue with SFTP connected tables where Sync was not recognizing sub-folders on the SFTP server when the CSV file within the folder used an uppercase extension.

Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, June 6, 2024, between 12:00 PM and 1:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service. This update fixes the following:

• fixed an issue with SFTP connected tables where Sync was not recognizing sub-folders on the SFTP server when the CSV file within the folder used an uppercase extension.

Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, June 6, 2024, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, June 6, 2024, between 9:00 AM and 10:00 AM Eastern US Time.

This incident is closed.

Starting around 8:10 AM Eastern US Time, new forms began experiencing minor performance degradation. The team is currently investigating

The team has implemented a fix and are currently monitoring.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, June 6, 2024, between 8:00 AM and 9:00 AM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Wednesday, June 5, 2024, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

Users attempting to log into our online training platform, Quickbase University (university.quickbase.com), may encounter connectivity issues.  We are aware of the issue and working to fix as soon as possible.

There is no impact on use of the Quickbase platform by our customers.

This incident is closed.

Ensuring your data is always available takes planning and action. It’s action time now and the Quickbase team has fixed an issue where %%rid%% was not properly being honored in formula fields on legacy forms.

This maintenance window will be: Thursday, May 30, 2024, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action. It’s action time now and the Quickbase team has fixed an issue where %%rid%% was not properly being honored in formula fields on legacy forms.

This maintenance window will be: Wednesday, May 29, 2024, between 11:00 PM and 12:30 PM Eastern US Time.

This incident is closed.

As of 11:36 AM Eastern US Time, the Quickbase US platform is experiencing performance degradation.  We are actively investigating and will provide an update within 30 minutes.

As of 11:42 AM Eastern US Time, the Quickbase US platform has recovered and performance has returned to normal.  We are investigating the root cause of this incident and will post an update once we have it.

Starting around 12:50 PM Eastern US Time, requests to Platform Analytics is experiencing performance degradation.

This incident is closed. 

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, May 28, 2024, between 8:00 AM and 9:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, May 28, 2024, between 7:00 AM and 8:00 AM Eastern US Time.

This incident is closed.

As of 4:20 PM Eastern US Time, the platform is working properly again.  We will provide a root cause once we have it.

We are currently investigating performance issues across the platform.  We will provide an update as soon as we have one.

As of 2:34 PM Eastern US Time, the platform is working properly again.  We will provide a root cause once we have it.

This incident is closed.

Ensuring your data is always available takes planning and action. It’s action time now and the Quickbase team has fixed an issue in the Quickbase mobile experience where the auto-save option was not honored for custom Formula URL buttons.

This maintenance window will be: Thursday, May 23, 2024, between 3:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, May 23, 2024, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, May 23, 2024, between 10:00 AM and 11:00 AM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action. It’s action time now and the Quickbase team has fixed an issue in the Quickbase mobile experience where the auto-save option was not honored for custom Formula URL buttons.

This incident is closed.

Starting around 9:28 PM Eastern US Time, some users may have experienced degraded performance using the platform.  

As of 9:38 PM Eastern US Time, the platform is performing normally again.  We are continuing to investigate this issue.

This incident is closed.  We will post a root cause once we have it.

A subset of our platform servers unexpectedly became unavailable during routine maintenance.  Some customers may have experienced performance degradation while their Quickbase applications migrated off the impacted servers and onto available servers.

We have made adjustments to our process and monitoring to prevent this issue from occurring again.  We apologize for any inconvenience this issue may have caused.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, May 21, 2024, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, May 21, 2024, between 10:00 AM and 11:00 AM Eastern US Time.

This incident is closed.

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Monday, May 20, 2024 between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Sunday, May 19, 2024 between 9:30 AM and 11:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, May 16, 2024, between 12:00 PM and 1:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, May 16, 2024, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, May 14, 2024, between 06:00 AM and 07:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, May 14, 2024, between 05:00 AM and 06:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to update the infrastructure that handles the EU Instance of the Quickbase platform.  Quickbase EU may be unavailable for a brief period of time during this maintenance.

This maintenance window will be: Monday, May 13, 2024, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements. 

This maintenance window will be: Friday, May 10, 2024, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, May 9, 2024, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

Starting around 4:08 PM Eastern US Time, new forms began experiencing minor performance degradation.

As of 5:45 PM Eastern US Time, new forms have returned to normal performance.

This incident is closed.

Our Quickbase Community forum, community.quickbase.com, was reported unavailable. Actions to review and remediate are underway.

As of 9:25 AM Eastern US Time, Quickbase Community is functioning normally.

This incident is closed.

The vendor that hosts the Quickbase Community site initiated a maintenance update starting at 8:45 AM Eastern US Time on Tuesday, May 7.  The vendor did not notify Quickbase staff of this update ahead of time.  The update caused access tokens to be invalidated and new access tokens were not generated.  As a result, requests could not be successfully processed and the compute resources supporting the site were overwhelmed.  The vendor was alerted to the problem via their monitoring system.  They responded by restarting the Quickbase Community site.  By 9:25 AM Eastern US Time, it was working normally.

In the future, the vendor will only do these updates during maintenance windows communicated to Quickbase staff ahead of time.  They are also working at a technical level to enhance the ability of the Quickbase Community site to auto-recover from such scenarios (token invalidations during an update).

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Wednesday, May 1, 2024, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Wednesday, May 1, 2024, between 12:00 PM and 1:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Wednesday, May 1, 2024, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Tuesday, April 30, 2024, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team has:

• Improved performance for operations that require a substantial number of user lookups.
• Fixed an issue in the Quickbase mobile applications, where some custom Formula buttons were not redirecting appropriately after saving a record.

We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Tuesday, April 2, 2024, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team has:

• Improved performance for operations that require a substantial number of user lookups.
• Fixed an issue in the Quickbase mobile applications, where some custom Formula buttons were not redirecting appropriately after saving a record.

We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, April 25, 2024, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Wednesday, April 24, 2024, between 10:00 AM and 11:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Wednesday, April 24, 2024, between 09:00 AM and 10:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, April 23, 2024, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, April 23, 2024, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, April 23, 2024, between 10:00 AM and 11:00 AM Eastern US Time.

This incident is closed.

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This incident is closed.

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This incident is closed.

Starting around 9:39 AM Eastern US Time, requests to the following services are experiencing performance degradation: Data Analyzer, Performance Optimizer, Performance Insights and Data Scanner.  

We have identified the issue and are working on a resolution as soon as possible. 

We have deployed a fix for this issue. 

This incident is closed.

We will provide a root cause once it's available.

A configuration change unexpectedly prevented certain services from connecting to the Quickbase platform correctly.  Due to this change, users interacting with our Data Analyzer (beta), Data Scanner, Performance Optimizer and Performance Insights services did not receive complete results during the duration of the incident.  We reverted the configuration change to ultimately fix the issue.

We apologize for any inconvenience this issue may have caused.  We have implemented additional monitoring and enhanced our deployment processes to prevent this issue from reoccurring.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, April 11, 2024, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.