The Quickbase team will be performing planned maintenance to upgrade the load balancing service supporting the Quickbase US platform.

The Quickbase Load Balancer, or QLB, is responsible for routing all requests made to the platform to the appropriate computers for processing.  We have been implementing upgrades to QLB over the past 18+ months for the purpose of improving its reliability, performance, and scalability as use of the Quickbase platform continues to grow aggressively.  This upcoming maintenance window is the final step in the implementation process.  In some cases, the prior upgrades have been able to occur without any down time but for this upcoming case we do need to restart the Quickbase US platform as part of the upgrade process and hence there will be down time.

Quickbase US will be unavailable during this maintenance window.

The down time window will be:

• Saturday, January 25, 2025, between 12:10 AM and 2:00 AM Eastern US Time

The Quickbase team will be performing planned maintenance to upgrade the storage system and scheduling service supporting the Quickbase EU platform.

Quickbase EU will be unavailable during this maintenance window.

The down time window will be:

• Friday, January 24, 2025, between 11:10 PM and 12:00 AM Eastern US Time

If you received this e-mail and do not use the Quickbase EU Instance, use the “Click here to unsubscribe“ link at the bottom of this e-mail to access your subscriber settings, and remove the “Quickbase Service - EU Region“ entry from the “Subscribed to” field on the Quickbase Subscription form, and then click the Update button at the bottom of the form to save your settings.

Our Quickbase Community forum, community.quickbase.com, will undergo planned maintenance on the sign-in and authorization service. While no impact is expected, sign-in attempts during this maintenance may fail.

This maintenance window will be: Monday, January 20, 2025, between 7:00 AM and 8:00 AM Eastern US Time.

There is no impact on use of the Quickbase platform by our customers during this maintenance.

On Thursday, January 16, 2025 between 9:30 AM and 10:30 AM Eastern US Time, the Quickbase Company Website (www.quickbase.com) will be undergoing maintenance to upgrade the infrastructure on which the site runs.  At times during this upgrade, users may notice slower response times, or errors.  If you receive an error, please refresh the page.

This maintenance has no impact on use of the Quickbase platform by our customers.

This incident is closed.

The Quickbase team will be performing planned maintenance to restart a scheduling service supporting the Quickbase US platform.

The scheduling service controls functionality such as e-mail subscriptions, reminders, and connected table refreshes.  During this maintenance window, those functions may be delayed by up to 10 minutes.  Connected table refreshes using an hourly or daily interval that are scheduled to run at the exact point where the scheduling service is restarted may be missed and would run normally the next hour or next day.

This maintenance window will be: Wednesday, January 15, 2025, between 9:30 PM and 10:00 PM Eastern US Time.  We selected this specific time window because scheduled activity is at its lowest point.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, January 14, 2025, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, January 14, 2025, between 10:00 AM and 11:00 AM Eastern US Time.

This incident is closed.

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Monday, January 13, 2025 between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Sunday, January 12, 2025 between 9:30 AM and 11:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to update the infrastructure that handles the EU Instance of the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, January 9, 2025, between 2:00 PM and 4:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, January 9, 2025, between 12:00 PM and 1:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, January 9, 2025, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to update the infrastructure that handles the EU Instance of the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Wednesday, January 8, 2025, between 2:00 PM and 4:00 PM Eastern US Time.

This incident is closed. 

Starting around 10:25 AM Eastern US Time, we started seeing performance issues with Pipelines for both US and EU.  Some users may experience an increase in errors and timeout.  We are actively investigating this issue and will provide and update as soon as we have one. 

Our hosting provider has acknowledged an issue on their end.  We are actively working with their team to resolve as soon as possible.

We will provide another update as soon as we have one.

We are seeing performance improvements for Pipelines. We are still actively investigating this issue with our service provider and will provide another update as soon as we have one.

We have confirmed this incident is now resolved.  We will provide a root cause once it's available.  

This incident is closed.

Our service provider for Pipelines deployed a configuration change to their messaging service software that incorrectly restricted access critical to providing a successful delivery.  Accordingly, Pipelines experienced a delay in execution and timeouts may have been observed.  

Our service provider was alerted of this issue and ultimately rolled back the configuration change to fix this issue.  Additional monitoring has been implemented as well as deployment enhancements to prevent this issue from recurring.  

Our customers using Pipelines during this incident may have experienced slower performance with their Pipelines. All Quickbase to Quickbase Pipelines were ultimately executed through retry logic.  Pipelines to third-party channels may have timed out due to this issue. We apologize for any inconvenience this issue may have caused.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team has fixed an issue where combined user fields could not be renamed and certain types of charts could not be rendered in document creation.  We do not expect any disruption to the Quickbase platform as we make these improvements.

 This maintenance window will be: Thursday, December 19, 2024, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, December 19, 2024, between 12:00 PM and 1:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, December 19, 2024, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

A security patch that was deployed last night has caused users accessing new forms via EOTI roles to receive a "Something went wrong" error. Our teams are investigating. We will provide an update as soon as we have one. 

We are still investigating this issue. We will provide another update within the next 60 minutes.

Our engineering teams are verifying a fix for the issue.  We will provide another update within 60 minutes.

As of 2:07 PM Eastern US Time, new forms via EOTI roles are operating normally.

We will maintain additional monitoring. 

This incident is closed.

We will publish a root cause once we have it.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team has fixed an issue where combined user fields could not be renamed and certain types of charts could not be rendered in document creation.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Wednesday, December 18, 2024, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to update the infrastructure that handles the EU Instance of the Quickbase platform. We do not expect any disruption to the Quickbase EU platform as we make these improvements.

This maintenance window will be: Tuesday, December 17, 2:00 PM to 3:00 PM Eastern US Time

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, December 17, 2024, between 12:00 PM and 1:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, December 17, 2024, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, December 17, 2024, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, December 17, 2024, between 10:00 AM and 11:00 AM Eastern US Time.

This incident is closed.

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Monday, December 16, 2024 between 2:00 AM and 3:00 PM Eastern US Time.

This incident is closed.

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Sunday, December 15, 2024 between 9:30 AM and 11:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, December 12, 2024, between 05:00 AM and 06:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, December 12, 2024, between 04:00 AM and 05:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing emergency maintenance to restart a scheduling service supporting the Quickbase US platform.  The scheduling service controls functionality such as e-mail subscriptions, reminders, and connected table refreshes.  During this maintenance window, those functions may be delayed by up to 5 minutes.  Connected table refreshes using an hourly or daily interval that are scheduled to run at the exact point where the scheduling service is restarted may be missed and would run normally the next hour or next day.

This maintenance window will be: Wednesday, December 11, 2024, between 9:30 PM and 10:00 PM Eastern US Time.  We selected this specific time window because scheduled activity is at its lowest point.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Wednesday, December 11, 2024, between 12:30 PM and 1:30 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Wednesday, December 11, 2024, between 11:30 AM and 12:30 PM Eastern US Time.

This incident is closed.

Starting around 5:15 PM Eastern US Time, we are experiencing slow performance with Quickbase Pipelines.  We are actively investigating this issue and will provide another update as soon as we have one.

Our vendor has acknowledged an issue on their end.  We are actively working with them to fix this issue as soon as possible.  We apologize for the inconvenience this issue may have caused.

Our vendor is continuing to work to fix this issue as soon as possible.  We will provide another update as soon as we have one.

We're seeing improvements in performance around 8 PM Eastern US Time.  We are still actively monitoring and working with our vendor on this issue.  We will provide another update as soon as we have one.

Our vendor has confirmed a fix has been deployed on their end.  We will provide a root cause analysis once it is available.

This incident is closed. 

Our service provider for Quickbase Pipelines deployed a bug in their load balancing software that incorrectly allocated computing resources to a subset of their services.  Accordingly, some services were insufficiently provisioned and performance degradation was observed.  Their team was alerted of this issue and ultimately rolled back the deployment to fix this issue.  Additional monitoring has been implemented as well as deployment enhancements to prevent this issue from recurring.   

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, December 10, 2024, between 5:00 AM and 6:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, December 10, 2024, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

Note, this maintenance window on Sunday, December 8, 6:10 AM to 8:00 AM Eastern US Time was previously communicated as part of the notice for the corresponding maintenance window on Saturday, December 7.  We are publishing this additional notice to ensure that it is clear that the Quickbase US platform will also be unavailable during the designated period on Sunday.  See the original notice below.

The Quickbase team will be performing planned maintenance to upgrade the load balancing service supporting the Quickbase US platform.

The Quickbase Load Balancer, or QLB, is responsible for routing all requests made to the platform to the appropriate computers for processing.  We have been implementing upgrades to QLB over the past 18 months for the purpose of improving its reliability, performance, and scalability as use of the Quickbase platform continues to grow aggressively.  These two upcoming maintenance windows are a continuation of that process.  In some cases, the upgrades have been able to occur without any down time but in these upcoming cases we do need to restart the platform as part of the upgrade process and hence there will be down time.  We expect to fully complete the upgrades during the first quarter of 2025 and will make announcements of future maintenance windows on our service page as needed.

Quickbase US will be unavailable during these maintenance windows.

The down time windows will be:

Saturday, December 7, 2024, between 12:10 AM and 2:00 AM Eastern US Time

Sunday, December 8, 2024, between 6:10 AM and 8:00 AM Eastern US Time

Quickbase US was available as of 6:39 AM Eastern US Time.  It is expected that overall performance is slower than normal for a few minutes following a restart of the platform.  As of 6:45 AM Eastern US Time, overall Quickbase US performance returned to normal.  However, we did observe that e-mail subscriptions and reminders processed slower than normal until 7:18 AM, and connected table refreshes were slower than normal until 7:35 AM.  We have follow-up work scheduled to investigate the reasons for these delays and potential solutions.

This incident is closed.

The Quickbase team will be performing emergency maintenance today, Saturday, December 7, between 3:00 PM and 4:00 PM Eastern US Time to restart a component service of the Quickbase load balancer supporting the Quickbase US platform.  This emergency maintenance is related to the two planned maintenance activities this weekend described on our service page here (Saturday) and here (Sunday).

During this one hour maintenance window, there will be a 5 minute period where 4 specific actions will either result in an error or the actions will be slower than normal.  We cannot predict the exact point within the maintenance window when the 5 minutes of degraded functionality will occur.  If you encounter issues with any of these 4 actions during the maintenance window, please wait at least 5 minutes and try again.

• Accessing an application, or a table within the application, that is NOT already loaded prior to the 5 minute period.
• Cloning an application.
• Copying a table within an application.
• Importing records into an application that has a relationship with another application.

The 5 minute period of degraded functionality was between 3:40 PM and 3:45 PM Eastern US Time.

Quickbase US is functioning normally as of 3:45 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing planned maintenance to upgrade the load balancing service supporting the Quickbase platform.

The Quickbase Load Balancer, or QLB, is responsible for routing all requests made to the platform to the appropriate computers for processing.  We have been implementing upgrades to QLB over the past 18 months for the purpose of improving its reliability, performance, and scalability as use of the Quickbase platform continues to grow aggressively.  These two upcoming maintenance windows are a continuation of that process.  In some cases, the upgrades have been able to occur without any down time but in these upcoming cases we do need to restart the platform as part of the upgrade process and hence there will be down time.  We expect to fully complete the upgrades during the first quarter of 2025 and will make announcements of future maintenance windows on our service page as needed.

Quickbase US will be unavailable during these maintenance windows.

The down time windows will be:

• Saturday, December 7, 2024, between 12:10 AM and 2:00 AM Eastern US Time
• Sunday, December 8, 2024, between 6:10 AM and 8:00 AM Eastern US Time

Quickbase US was available as of 1:00 AM Eastern US Time.  It is normal for performance to be slower than normal for a few minutes following a restart of the platform.  As of 1:02 AM Eastern US Time, Quickbase US performance returned to normal.  This concludes part 1 of this weekend's planned maintenance.

Please note we will be executing the second part of this weekend's maintenance starting on Sunday at 6:10 AM Eastern US Time.  See this post on the Quickbase service page for more information:  https://service.quickbase.com/incident/577967

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, December 5, 2024, between 06:00 AM and 7:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, December 5, 2024, between 05:00 AM and 06:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to update the infrastructure that handles the EU Instance of the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Tuesday, December 4, 2024, between 2:00 PM and 4:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, December 3, 2024, between 7:00 AM and 8:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, December 3, 2024, between 6:00 AM and 7:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, November 26, 2024, between 09:00 AM and 10:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, November 26, 2024, between 08:00 AM and 09:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to update the infrastructure that handles the US Instance of the Quickbase platform. We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Saturday, November 23, 2024, between 9:00 AM and 11:00 AM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team has fixed an issue affecting Chrome/Edge version 131 where the report selection dropdown was empty in reports widgets for Home pages.  We do not expect any disruption to the Quickbase platform as we make these improvements. 

This maintenance window will be: Thursday, November 21, 2024, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, November 21, 2024, between 08:00 AM and 09:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, November 21, 2024, between 07:00 AM and 08:00 AM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team has fixed an issue affecting Chrome/Edge version 131 where the report selection dropdown was empty in reports widgets for Home pages.  We do not expect any disruption to the Quickbase platform as we make these improvements. 

This maintenance window will be: Wednesday, November 20, 2024, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

The Quickbase Team will be updating our public SAML certificate at 8 PM Eastern US Time on Wednesday, November 20, 2024.  Quickbase users that have their accounts configured with SAML and have also uploaded our public certificate to their IdP will need to upload our new public certificate at this time.  More information, including the new public certificate bundle, can be found in our Community Post here.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, November 19, 2024, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, November 19, 2024, between 10:00 AM and 11:00 AM Eastern US Time.

This incident is closed.

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Monday, November 18, 2024 between 2:00 AM and 3:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Monday, November 18, 2024 between 12:00 PM and 1:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Monday, November 18, 2024 between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Sunday, November 17, 2024 between 9:30 AM and 11:30 AM Eastern US Time.

This incident is closed.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, November 14, 2024 between 9:00 AM and 10:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, November 12, 2024, between 10:00 AM and 11:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, November 12, 2024, between 9:00 AM and 10:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Monday, November 11, 2024, between 5:00 AM and 6:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Monday, November 11, 2024, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, November 07, 2024, between 08:00 AM and 09:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, November 07, 2024, between 07:00 AM and 08:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to update the infrastructure that handles the EU Instance of the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Tuesday, November 5, 2024, between 2:00 PM and 4:00 PM Eastern US Time.

This incident is closed. 

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements. 

This maintenance window will be: Thursday, October 31, 2024, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, October 31, 2024, between 09:00 AM and 10:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, October 31, 2024, between 08:00 AM and 09:00 AM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements. 

This maintenance window will be: Wednesday, October 30, 2024, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

We are seeing performance degradation in Quickbase Sync for scheduled refreshes.  Our teams discovered the issue at 10:48 AM Eastern US Time and are investigating. We will provide an update as soon as we have one.

As of 11:00 AM Eastern US Time, QuickBase Sync have returned to normal operation. We will provide a root cause once we have it. This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, October 24, 2024, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, October 24, 2024, between 10:00 AM and 11:00 AM Eastern US Time.

This incident is closed.

Starting around 11:21 AM Eastern US Time, we've seen performance issues with our online training platform, Quickbase University (university.quickbase.com).  Our vendor has acknowledged an issue on their end and are working to resolve as soon as possible.

We will post another update as soon as we have one.

We are still experiencing ongoing performance issues with Quickbase University.  We are engaged with our vendor to resolve as soon as possible.  We apologize for any inconvenience this issue may cause.

This incident does not impact Quickbase applications.

We are still experiencing intermittent performance issues with Quickbase University.  Our vendor continues to work on this issue to fix as soon as possible.

We will provide another update as soon as we have one.

Our hosting provider has implemented a fix and is monitoring the results.

We will provide another update as soon as we have one.

This incident is closed.

On Saturday, October 19, 2024 between 11:00 PM and 12:00 AM Eastern US Time, Quickbase University (university.quickbase.com), our education platform, will be unavailable while our provider, Skilljar, performs scheduled maintenance.  Students attempting to access the course platform will see Skilljar's maintenance page providing more information.

This maintenance has no impact on use of the Quickbase platform by our customers.

This incident is closed.

Starting at 1:20 AM Eastern US Time, requests to Quickbase Community may have returned HTTP 502 errors, or timed out.  We are actively investigating.

As of 1:38 AM Eastern US Time, Quickbase Community is operating normally.

This incident is closed.

We will publish a root cause once we have it.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Wednesday, October 16, 2024 between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

This incident is closed.

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Monday, October 14, 2024 between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Monday, October 14, 2024, between 5:00 AM and 6:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Monday, October 14, 2024, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Sunday, October 13, 2024 between 9:30 AM and 11:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Monday, October 7, 2024, between 12:00 PM and 1:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Monday, October 7, 2024, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements. 

This maintenance window will be: Thursday, October 3, 2024, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, October 3, 2024, between 11:30 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, October 3, 2024, between 11:00 AM and 11:30 AM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action. It’s action time now and the Quickbase team has improved application stability in limited cases when URLs were generated with invalid parameters.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, October 3, 2024, between 12:00 AM and 1:30 AM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Wednesday, October 2, 2024, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to update the infrastructure that handles the EU Instance of the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Wednesday, October 2, 2024, between 2:00 PM and 4:00 PM Eastern US Time.

This incident is closed.

As noted in the September Release Notes, we began the rollout of new navigation today at about 6:00 AM Eastern US Time in both Quickbase US and Quickbase EU.  Our platform monitoring quickly alerted us to a performance degradation noted in these service page posts for Quickbase US and Quickbase EU respectively.  We disabled new navigation at 6:30 AM Eastern US Time.  We're currently working on a revised rollout plan and will post updates as we have them.

We are continuing our rollout of the new sidebar navigation in Quickbase US starting at 7:00 PM Eastern US Time today.  We will monitor and continue rollout over the subsequent 24 hours with the expectation that it will be enabled for all realms by 7:00 PM Eastern US Time on Wednesday.

Regarding Quickbase EU, we enabled it for all realms at 3:00 PM Eastern US Time today.

As of 10:15 AM Eastern US Time, our proactive monitoring has alerted to an issue with new sidebar navigation.  We are temporarily pausing the rollout and will provide an update by 12:00 PM Eastern US Time.

As of 12:00 PM Eastern US Time, we are working on resolution of the issue discovered earlier today.  We will provide another update by 2:00 PM Eastern US Time.

As of 1:15 PM Eastern US Time, we have resolved the issue discovered earlier today and we are progressing with the rollout of the new sidebar navigation in Quickbase US and expect to complete it for all customers within the next 6 hours.  As the rollout process completes for each customer, their browser users will see the new sidebar navigation appear upon refreshing a page or loading a new page in Quickbase.

We will provide another update by 4:00 PM Eastern US Time.

As of 4:00 PM Eastern US Time, the rollout of the new sidebar navigation in Quickbase US continues and we expect to complete it for all customers by about 7:00 PM Eastern US Time.  As the rollout process completes for each customer, their browser users will see the new sidebar navigation appear upon refreshing a page or loading a new page in Quickbase.

We will provide another update by 7:00 PM Eastern US Time.

As of 7:00 PM Eastern US Time, the rollout of the new sidebar navigation in Quickbase US is complete.

Browser users will see the new sidebar navigation appear upon refreshing a page or loading a new page in Quickbase.

This incident is closed.

As noted in the September Release Notes, we will be deploying new navigation to the Quickbase EU platform.  

This maintenance window will be: Tuesday, October 1, 2024, between 3:00 PM and 4:00 PM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements. 

This maintenance window will be: Tuesday, October 1, 2024, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Between 5:58 AM and 6:30 AM Eastern US Time, most customers accessing the Quickbase US platform using a browser may have experienced degraded performance.  API requests performed normally throughout the duration of this incident.  Browser requests returned to normal performance at 6:30 AM Eastern US Time.

We are actively investigating the root cause and will update this incident once we have it.

This issue is closed.

Between 5:58 AM and 6:30 AM Eastern US Time, most customers accessing the Quickbase EU platform using a browser may have experienced degraded performance.  API requests performed normally throughout the duration of this incident.  Browser requests returned to normal performance at 6:30 AM Eastern US Time.

We are actively investigating the root cause and will update this incident once we have it.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Monday, September 30, 2024, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

We are actively investigating an issue where some customers are receiving intermittent errors connecting to the Outlook channel.  After investigation, there are no changes to Pipelines services that correlate to the timing of these events.  Currently, we believe this might be related to a Microsoft service bulletin under ID MO896989.  Quickbase is continuing to investigate and deploying additional monitoring to check for this issue. We will provide an update by Friday, September 27, 2024 at 9:00 AM ET.

We are continuing to investigate this issue and have not found any issues related to Pipelines. Currently this is impacting ~15% of outbound Outlook channel traffic.

Quickbase has deployed additional logging elements to isolate the issue and convey additional information to Microsoft. We will provide an update by Friday, September 27, 2024 at 4:00 PM ET.

We have begun receiving reports of similar behavior on other channels where, inconsistently, responses are being received about messaging formatting being in an incorrect type. We are continuing to investigate these issues both as it relates to Microsoft services and our own infrastructure.

We are currently rolling out an update to the Pipelines infrastructure to mitigate this issue and will be monitoring for improvements.

We are seeing errors subside with our most recent deployment. We will continue to monitor before resolving this issue.

At this time, our logging continues to show reduced error volume and we no longer can reproduce this issue. Over the coming weeks, we will be performing a root cause analysis (RCA). A conclusion will be shared on this service posting once available.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, September 26, 2024, between 5:00 AM and 6:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, September 26, 2024, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.