Quickbase uses a partner named Billing Platform to provide some billing related information and functionality for the Quickbase platform.  Billing Platform will be executing planned maintenance to update their platform.  During this maintenance, customers using either the US or EU instance of the Quickbase platform will be unable to use the "Manage Billing" button on the Admin Console page.  This includes the ability to pay an invoice.

This maintenance window will be: Friday, November 14, 2025, between 10:00 PM and 4:00 AM Eastern US Time.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, November 11, 2025, between 5:00 AM and 6:00 AM Eastern US Time.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, November 11, 2025, between 4:00 AM and 5:00 AM Eastern US Time.

The Quickbase team will be performing maintenance Monday, November 10, between 1:00 AM and 2:00 AM Eastern US Time to restart a component service of the Quickbase load balancer supporting the Quickbase US platform. 

During this one hour maintenance window, there will be a 5 minute period where 4 specific actions will either result in an error or the actions will be slower than normal.  We cannot predict the exact point within the maintenance window when the 5 minutes of degraded functionality will occur.  If you encounter issues with any of these 4 actions during the maintenance window, please wait at least 5 minutes and try again.

• Accessing an application, or a table within the application, that is NOT already loaded prior to the 5 minute period.
• Cloning an application.
• Copying a table within an application.
• Importing records into an application that has a relationship with another application.

The Quickbase team will be performing planned maintenance to restart the secondary node in the database server cluster supporting the Quickbase US platform.

We do not expect any disruption to the Quickbase US platform as we conduct this maintenance.

This maintenance window will be: Friday, November 7, 2025, between 9:10 PM and 10:00 PM Eastern US Time.

NOTE:  This maintenance is for the EU instance of the Quickbase platform and only applies to customers who use that instance.  This maintenance will not impact the US Instance of the Quickbase platform.  Quickbase US and Quickbase EU are completely separate instances of the platform.

In order to ensure the availability of the EU instance of the Quickbase platform, Quickbase hosts the platform in two geographically diverse locations; Germany and Ireland.  Quickbase EU can run actively in only one location at a time with the other location running in standby mode.  We periodically need to switch between the two locations as part of our normal disaster recovery plan validation process.  Switching between locations allows us to ensure that Quickbase’s disaster recovery plan is tested and working properly should there ever be a real disaster.  You can read more about how we ensure the availability of Quickbase EU in our Trust Center.

Since May 16, 2025, Quickbase EU has been active in our Ireland location.  On Friday, November 7, 2025, between 7:10 PM and 9:00 PM Eastern US Time, we plan to switch Quickbase EU to be active in the Germany location.  We plan to continue to run the active instance in Germany for several months.  The Quickbase EU platform instances in both locations are always identical so there will be no change in Quickbase function or performance.

There is nothing customers need to do aside from maintaining awareness of the planned down time associated with the location switch.

Quickbase EU will be unavailable during this maintenance.

This maintenance window will be: Friday, November 7, 2025, between 7:10 PM and 9:00 PM Eastern US Time.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, November 6, 2025, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance Thursday, November 6, between 12:30 PM and 1:30 PM Eastern US Time to restart a component service of the Quickbase load balancer supporting the Quickbase EU platform. 

During this one hour maintenance window, there will be a 5 minute period where 4 specific actions will either result in an error or the actions will be slower than normal.  We cannot predict the exact point within the maintenance window when the 5 minutes of degraded functionality will occur.  If you encounter issues with any of these 4 actions during the maintenance window, please wait at least 5 minutes and try again.

• Accessing an application, or a table within the application, that is NOT already loaded prior to the 5 minute period.
• Cloning an application.
• Copying a table within an application.
• Importing records into an application that has a relationship with another application.

The 5 minute period of degraded functionality was between 12:56:26 PM and 1:01:31 PM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Wednesday, November 5, 2025, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, October 30, 2025, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, October 30, 2025, between 11:00 AM and 11:30 AM Eastern US Time.

This incident is closed. 

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, October 30, 2025, between 11:00 AM and 11:30 AM Eastern US Time.

This incident is closed. 

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Wednesday, October 29, 2025, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

As of 11:45 AM Eastern US Time, Quickbase University is unavailable.  We are investigating.

As of 4:51 PM Eastern US Time, Quickbase University is available.

This incident is closed.

We will post a root cause once we have it.

Quickbase uses a partner to host our online education platform - Quickbase University (university.quickbase.com).  The partner's infrastructure runs on the Microsoft Azure service.  Starting at 11:45 AM Eastern US Time, Azure suffered a major outage resulting in many web sites going offline globally.  The outage also made it impossible for many web sites to switch to alternate locations.  Therefore, most web sites, including Quickbase University, were down until Microsoft could fix the underlying cause of the Azure outage.

At 4:51 PM Eastern US Time, Quickbase University was back online and functioning normally.

Microsoft has published a preliminary root cause here: https://azure.status.microsoft/en-us/status/history/

See the PIR titled "Preliminary Post Incident Review (PIR) - Azure Front Door - Connectivity issues across multiple regions" Tracking ID: YKYN-BWZ

The Quickbase team will be performing maintenance Wednesday, October 29, between 2:00 AM and 3:00 AM Eastern US Time to restart a component service of the Quickbase load balancer supporting the Quickbase US platform. 

During this one hour maintenance window, there will be a 5 minute period where 4 specific actions will either result in an error or the actions will be slower than normal.  We cannot predict the exact point within the maintenance window when the 5 minutes of degraded functionality will occur.  If you encounter issues with any of these 4 actions during the maintenance window, please wait at least 5 minutes and try again.

• Accessing an application, or a table within the application, that is NOT already loaded prior to the 5 minute period.
• Cloning an application.
• Copying a table within an application.
• Importing records into an application that has a relationship with another application.

The 5 minute period of degraded functionality was between 2:33:49 AM and 2:38:59 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance Tuesday, October 28, between 2:00 PM and 3:00 PM Eastern US Time to restart a component service of the Quickbase load balancer supporting the Quickbase EU platform. 

During this one hour maintenance window, there will be a 5 minute period where 4 specific actions will either result in an error or the actions will be slower than normal.  We cannot predict the exact point within the maintenance window when the 5 minutes of degraded functionality will occur.  If you encounter issues with any of these 4 actions during the maintenance window, please wait at least 5 minutes and try again.

• Accessing an application, or a table within the application, that is NOT already loaded prior to the 5 minute period.
• Cloning an application.
• Copying a table within an application.
• Importing records into an application that has a relationship with another application.

The 5 minute period of degraded functionality was between 2:37:46 PM and 2:42:02 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, October 28, 2025, between 6:00 AM and 7:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, October 28, 2025, between 5:00 AM and 6:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Monday, October 27, 2025, between 9:30 AM and 10:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Monday, October 27, 2025, between 9:30 AM and 10:30 AM Eastern US Time.

This incident is closed. 

The Quickbase team will be performing maintenance to update the infrastructure that handles the EU Instance of the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, October 23, 2025, between 2:00 PM and 4:00 PM Eastern US Time.

This incident is closed.

Certain components of the Quickbase platform are experiencing intermittent issues as a result of the ongoing AWS outage that has been widely publicized in the media today.  While the Quickbase platform is not directly hosted in the impacted region, the service Quickbase uses for setting the behavior of various features is impacted.  For example, new forms and Exchange app listings may fail to load reliably.  We're carefully monitoring the situation and will post an update as more information becomes available.

This issue is impacting both the Quickbase US and Quickbase EU instances of the platform.

After further investigation, we have discovered specific services that are directly impacted by the AWS outage, not dependent on our feature flagging infrastructure. We're actively investigating potential ways to mitigate this impact.

We will post another update as soon as we have one.

Performance for all Quickbase services has returned to normal.

This incident is closed.

In order to ensure the availability of the US instance of the Quickbase platform, Quickbase hosts the platform in two geographically diverse locations; Ohio (USA) and Oregon (USA).  Quickbase US can run actively in only one location at a time with the other location running in standby mode.  We periodically need to switch between the two locations as part of our normal disaster recovery plan validation process.  Switching between locations allows us to ensure that Quickbase’s disaster recovery plan is tested and working properly should there ever be a real disaster.  You can read more about how we ensure the availability of Quickbase US in our Trust Center.

Since May 3, 2025, Quickbase US has been active in our Oregon location.  On Saturday, October 18, 2025, between 12:10 AM and 2:00 AM Eastern US Time, we plan to switch Quickbase US to be active in our Ohio location.  We plan to continue to run the active instance in Ohio for several months.  The Quickbase US platform instances in both locations are always identical so there will be no change in Quickbase function or performance. 

There is nothing customers need to do aside from maintaining awareness of the planned down time associated with the location switch.

Quickbase US will be unavailable during this maintenance.

This maintenance window will be: Saturday, October 18, 2025, between 12:10 AM and 2:00 AM Eastern US Time.

Quickbase US was available as of 12:46 AM Eastern US Time.  Performance is typically slower than normal for a few minutes following a location switch.  As of 1:00 AM Eastern US Time, Quickbase US performance returned to normal.

This incident is closed.

Quickbase uses a partner named Billing Platform to provide some billing related information and functionality for the Quickbase platform.  Billing Platform will be executing planned maintenance to update their platform.  During this maintenance, customers using either the US or EU instance of the Quickbase platform will be unable to use the "Manage Billing" button on the Admin Console page.  This includes the ability to pay an invoice.

This maintenance window will be: Friday, October 17, 2025, between 10:00 PM and 4:00 AM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, October 16, 2025, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Wednesday, October 15, 2025, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

The 5 minute period of degraded functionality was between 1:40:13 PM and 1:45:13 PM Eastern US Time. 

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, October 14, 2025, between 5:00 AM and 6:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, October 14, 2025, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

Our journey to improve Quickbase and your product experience continues. The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform. We do not expect any disruption to the Quickbase platform as we make these improvements. For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Monday, October 13, 2025 between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Our journey to improve Quickbase and your product experience continues. The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform. We do not expect any disruption to the Quickbase platform as we make these improvements. For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Sunday, October 12, 2025 between 9:30 AM and 11:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance Thursday, October 9, between 2:00 AM and 3:00 AM Eastern US Time to restart a component service of the Quickbase load balancer supporting the Quickbase EU platform. 

During this one hour maintenance window, there will be a 5 minute period where 4 specific actions will either result in an error or the actions will be slower than normal.  We cannot predict the exact point within the maintenance window when the 5 minutes of degraded functionality will occur.  If you encounter issues with any of these 4 actions during the maintenance window, please wait at least 5 minutes and try again.

• Accessing an application, or a table within the application, that is NOT already loaded prior to the 5 minute period.
• Cloning an application.
• Copying a table within an application.
• Importing records into an application that has a relationship with another application.

The 5 minute period of degraded functionality was between 01:48:51 AM and 01:52:53 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance Thursday, October 9, between 1:00 AM and 2:00 AM Eastern US Time to restart a component service of the Quickbase load balancer supporting the Quickbase US platform. 

During this one hour maintenance window, there will be a 5 minute period where 4 specific actions will either result in an error or the actions will be slower than normal.  We cannot predict the exact point within the maintenance window when the 5 minutes of degraded functionality will occur.  If you encounter issues with any of these 4 actions during the maintenance window, please wait at least 5 minutes and try again.

• Accessing an application, or a table within the application, that is NOT already loaded prior to the 5 minute period.
• Cloning an application.
• Copying a table within an application.
• Importing records into an application that has a relationship with another application.

The 5 minute period of degraded functionality was between 01:48:51 AM and 01:52:53 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, October 7, 2025, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed. 

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, October 7, 2025, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

Between 5:56 PM and 6:00 PM Eastern US Time, about 5% of requests to Quickbase US may have timed out or returned errors for a period lasting anywhere between a few seconds and 4 minutes.

As of 6:00 PM Eastern US Time, performance of Quickbase US is normal.

This incident is closed.

The root cause of this incident was hardware failure of the servers on which the impacted applications were running.  In the case of a hardware failure, the Quickbase platform is designed to automatically move applications to healthy servers and that occurred in this case.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, October 2, 2025, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Wednesday, October 1, 2025, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

Our Platform Analytics platform is not functioning correctly. Some of the features, including downloads, are not fully operable. This is impacting both the US and EU instances.

We have deployed a fix for this incident. As of 1:36 PM Eastern US Time, Platform Analytics is working properly again.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, September 30, 2025, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, September 30, 2025, between 10:00 AM and 11:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to update the infrastructure that handles the US Instance of the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Monday, September 30, 2025, between 8:45 AM and 09:15 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to update the infrastructure that handles the EU Instance of the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Friday, September 26, 2025, between 1:00 PM and 2:00 PM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, September 25, 2025, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, September 25, 2025, between 9:30 AM and 10:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, September 25, 2025, between 9:30 AM and 10:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, September 25, 2025, between 5:00 AM and 6:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, September 25, 2025, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Wednesday, September 24, 2025, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to update the infrastructure that handles the EU Instance of the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Wednesday, September 24, 2025, between 2:00 PM and 4:00 PM Eastern US Time.

This incident is closed.